CEO Community Experience Manager

Business Leader; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Business Leader is seeking a motivated Member Experience Manager in the United Kingdom to shape a benchmark CEO community. You will own onboarding, engagement, renewals and initiatives, reporting to the Head of Member Experience, and develop your career within a fast-growing organisation.

In this role you will deliver a proactive, high-value member journey, build relationships with senior leaders, coordinate coaching, forums and events, and drive retention and advocacy through data-informed

Qualifications

• Background in membership, customer success, account management or community management.
• Exceptional relationship-building skills with senior leaders.
• Commercial awareness and understanding of retention and lifetime value.
• Highly organised with excellent attention to detail.
• Comfortable using CRM systems and data.
• Excellent written and verbal communication.
• Passionate about helping leaders succeed.

Responsibilities

• Own the end-to-end member journey from onboarding through renewal.
• Deliver a personalised, premium member experience that increases engagement, retention and advocacy.
• Manage proactive relationships with members through regular value conversations.
• Coordinate onboarding, coaching, forums, events and ongoing engagement.
• Translate curation and re-engagement insights into tailored member action plans.
• Monitor Member Health, Forum Health and engagement, intervening early where required.
• Partner with facilitators and coaches to maximize member outcomes.
• Lead community initiatives including mentoring, special interest groups, introductions and networking.
• Support the implementation of the Business Leader referral programme.
• Champion member-first communication standards across all member touch points.
• Continuously improve processes and member journeys.
• Represent the Voice of the Member internally.

Skills

Relationship-building

Customer success

Account management

Community management

Commercial awareness

Written and verbal communication

Tools

CRM systems

Data analysis

Job description

Business Leader is seeking a motivated Member Experience Manager in the United Kingdom to shape a benchmark CEO community. You will own onboarding, engagement, renewals and initiatives, reporting to the Head of Member Experience, and develop your career within a fast-growing organisation.

In this role you will deliver a proactive, high-value member journey, build relationships with senior leaders, coordinate coaching, forums and events, and drive retention and advocacy through data-informed