Centre Team Leader

TRINITY COLLEGE LONDON; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Trinity College London is seeking a Centre Team Leader for our Stratford SELT Centre (London) with responsibilities spanning Stratford and Belfast test points. The role reports to the Centre Manager and involves supervising daily operations to ensure a high-quality, compliant testing service.

You will train and develop centre staff, perform quality checks, and act as the first escalation point for candidate and examiner concerns. Regular weekend work is required as per rota.

Qualifications

• Good level of education and ability to communicate at all levels with excellent customer service.
• Excellent organisational skills with keen eye for detail.
• Team player able to work with stakeholders, colleagues and examiners.

Responsibilities

• Supervise day-to-day operations within the test point and ensure adherence to Trinity's policies and regulatory requirements.
• Provide supervisory administrative support and assist with training and development of centre staff.
• Deputise for Centre Manager in their absence and act as first escalation point for candidate/examiner complaints.
• Organise workload, delegate tasks and monitor performance to ensure accuracy.
• Support local marketing and wider business development strategies.

Job description

Centre Team Leader

Department

Stratford SELT Centre

Employment Type

Permanent

Minimum Experience

Experienced

Compensation

£33,055.36 per annum

Contract: Permanent, full-time Location: Stratford/Belfast

Closing date: 19 October 2026

About the role

An exciting opportunity has arisen to join us as a Team Leader within our Stratford and Belfast test centre. As a Team Leader, you will provide much-needed assistance in making us better able to deliver a quality and efficient service. Reporting to the Centre Manager, you will supervise and keep abreast of the day-to-day operations within the test point. You will be required to ensure a smooth operation of various processes and adherence to Trinity's policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests.

Playing a deputising role to the team, you will deliver supervisory administrative support to the centre and reinforce the local marketing and wider business development strategies. Operating in a Team Leader capacity, you will assist with the training and development needs of centre staff, carry out quality checks, act as first escalation point for candidate/examiner complaints; whilst deputising for Centre Manager in their absence.

We are looking for team members who will work to ensure the staff are happy and well-supported so the business can run smoothly, and organise and delegate their workload as well as monitoring them to make sure it’s done correctly.

If you pride yourself on providing customer excellence and have a flexible approach to working, then we want to hear from you.

The hours for this role are as follows – 8:15am – 6:30pm, 40 hours/week, 5 over 7 days, Monday to Sunday as set by rota. Please be aware that regular weekend work will be required.

About you

We need someone with a good level of education that has the ability to communicate at all levels providing excellent customer service always with a smile on their face. We need you to portray a professional image at all times and in testing situations. You will have excellent organisational skills with a keen eye for detail and be a real team player who’s happy dealing with stakeholders ranging from colleagues to examiners, and most importantly, our candidates.

Our benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range benefits here at Trinity.

Our commitment

Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.

Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.

To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.

Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full here.

Location

London, Greater London

Department

Stratford SELT Centre

Employment Type

Permanent

Minimum Experience

Experienced

Compensation

£33,055.36 per annum