Centre Manager - Auto Service Leader | Bonus & Training

HiQ Tyres & Autocare; Stafford; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Employee discounts on HiQ services

EV & Hybrid training courses

MOT Testing License training

REACT Training

Company Sick Pay

Refer a friend scheme

30 days holiday incl. bank holidays

Job summary

HiQ Tyres & Autocare in Stafford is seeking a Centre Manager to lead our automotive technical team. You will drive operational excellence, manage costs, and deliver strong customer experiences in a full-time, permanent role.

The position runs Monday–Friday 8:30am–5:30pm with a half-day Saturday. We value proven leadership, KPI-driven performance, and the ability to align store operations with company objectives.

Qualifications

• Proven experience in managing automotive technical teams in a fast-paced environment.
• Strong leadership skills to motivate a diverse team.
• Solid understanding of operational performance management and KPIs.
• Experience in managing costs, margins, and maximising profitability.
• Strong strategic thinking and project management skills.
• Excellent communication with customers and internal stakeholders.

Responsibilities

• Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
• Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
• Ensure that operational performance consistently meets Company and customer KPIs and SLAs.
• Oversee stores costs and margins, driving improvements where necessary.
• Maximise profit and turnover through effective resource management and operational excellence.
• Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
• Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals are consistently achieved.
• Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
• Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.

Skills

Team leadership

Operational KPIs

Cost management

Strategic planning

Customer relationships

Cross-department coordination

Job description

HiQ Tyres & Autocare in Stafford is seeking a Centre Manager to lead our automotive technical team. You will drive operational excellence, manage costs, and deliver strong customer experiences in a full-time, permanent role.

The position runs Monday–Friday 8:30am–5:30pm with a half-day Saturday. We value proven leadership, KPI-driven performance, and the ability to align store operations with company objectives.