Centre Manager

TN United Kingdom; North East; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative and rapidly growing company as a Fusion Centre Manager in Sunderland, where you will lead a dedicated team in a state-of-the-art facility. This role is pivotal in driving the centre's success, ensuring top-notch customer service while maximizing profits. You will have the opportunity to develop your team through hands-on coaching and training, all while achieving sales targets and exceeding customer metrics. With a range of attractive perks and a focus on employee well-being, this is a chance to be part of an exciting journey in the UK's leading motoring services sector.

Benefits

25% off products in Halfords Retail

Discounts on garage bills at Halfords Autocentre

Life assurance

Uniform

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Wagestream financial planning app

Health Cash Plan

Qualifications

• Proven track record in team success and customer satisfaction.
• Experience in managing performance and capability within a team.

Responsibilities

• Lead and manage a team to deliver exceptional customer experiences.
• Optimize workforce scheduling to meet customer demand effectively.

Skills

Team Management

Customer Service Excellence

Sales Target Achievement

Time Management

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Social network you want to login/join with:

We’re currently seeking a Fusion Centre Manager to join us at Sunderland. This is a really exciting time to join. Sunderland is soon to be one of our flagship centres, where you’ll play a pivotal role in driving the centres success.

This isn’t your average centre; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

• Average uncapped bonus of £10,800 per year (with potential to earn more)

• 5 days a week

• Earn extra with our refer a friend scheme – T&C’s Apply.

To be a success in this role:

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own.

Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.

Along with:

Experience of exceeding customer metrics targets through effective management

Experience of delivering coaching/training in the moment to colleagues

Management experience, including managing capability and performance

Experience of developing colleagues through delivery of technical training

A track record of success in delivering against sales targets

Experience of meeting compliance standards across Health and Safety and quality

Excellent communication skills, verbally and in writing

Experience of labour force scheduling, with proven time management skills

IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems

A current full valid driving licence

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

25% off most of our products in Halfords Retail stores and online

Amazing discounts of up to 50% on your garage bills at Halfords Autocentre

Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies

At least 25% colleague discount at Tredz

Life assurance

Uniform

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week

Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced

Option to join our Sharesave scheme: save to purchase shares at a 20% discount

Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.