Centre Manager

BEAUMONT; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de coworking à Londres cherche un Centre Manager pour assurer le bon fonctionnement de ses installations. Vous serez en charge de la gestion des clients, de l'équipe et des opérations du bâtiment tout en maintenant des standards élevés de service. Ce poste requiert une expérience en management, des compétences comptables et une connaissance des systèmes IT et de télécommunications.

Qualifications

• Experience en gestion d'équipe requise.
• Gestion efficace des clients et des installations.
• Compétences en comptabilité nécessaires.

Responsibilities

• Superviser l'équipe pour garantir un service client exceptionnel.
• Gérer la maintenance et la sécurité de l'immeuble.
• Préparer les factures clients et gérer les commandes.

Skills

Client management

Team management

Building management

Accounting

IT and telecoms systems

Conference room technology

Job description

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Beaumont is a high-end flexible workspace provider with locations in Prime Central London (http://www.beaumont-uk.com).

We pride ourselves on attention to detail and impeccable service to allow businesses to operate as efficiently as possible, within a professional, relaxed and stylish atmosphere.

The Role

The Centre Manager oversees the smooth operation of the centre, maintaining high standards throughout. You will be responsible for managing and delivering exceptional levels of client service.

Key Responsibilities

Client management

·Build and maintain client relationships to achieve high retention rates

·Deal with all client enquiries and take action in a timely fashion

·Coordinate with the New Business team to assist with client move-ins, outs and around

Team management

·General day-to-day management of the team, delegating duties and tasks

·Identify and implement training where necessary

·Assist with constructive appraisal preparations for the team

·Create and maintain a professional and positive culture amongst all staff

·Responsible for onboarding all new joiners effectively

·Working closely with Human Resources and the Operations Manager to ensure grievances are handled correctly

Building management

·Monitor, issue and manage CCTV and intruder alarm systems

·Expertise in SALTO systems, with basic troubleshooting disseminated amongst junior staff

·Responsible for managing and updating site inventories

·Oversee and supervise facility management of the property

·Supervise contractors on site and ensure call-outs are actioned

·Provide reports on building facilities maintenance

·Review, train and implement health and safety regulations where necessary

·Responsible for ensuring all fire procedures are in place and all clients are briefed

Accounting

·Build a close relationship with the finance team

·Prepare the billing for client invoices twice a month

·Manage petty cash

·Collate all additional service charges for invoicing

·Budget control

·Authorise and manage all client or company orders, including raising a PO

·Credit control

IT and telecoms systems

·Become an expert with Avaya telephone programming, patching and activation

·Confident with the setup of LAN and IT to assist clients

·Strong knowledge of comms room and cabinet management

·Responsible for providing training in this area for new joiners and refresher sessions

·Managing telephone call logger and pulling reports for accounting purposes

Conference and Meeting Rooms

·Supervise the team in delivering 5-star services to meeting rooms

·Strong understanding of conference room technology, including troubleshooting and resolving AV issues

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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