Centre Manager

10 WINDSOR WALK CIC; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A dynamic Community Interest Company is on the lookout for a Centre Manager to lead its operations and strategic growth. You will manage finances, oversee events, and engage with diverse stakeholders to ensure high-quality therapeutic services are delivered efficiently within the community.

Benefits

Pension - NEST scheme with 5% employer contribution

Flexible hours with potential for part-time/job share

Qualifications

• Experience in project management required.
• Competent in using Google Workspace for operations.
• Strong customer service skills necessary.

Responsibilities

• Oversee operational delivery and financial management.
• Coordinate events and programs effectively.
• Lead communication efforts across teams.

Skills

Project management

Customer service

Interpersonal communication

Tools

Google Workspace

Spreadsheets

Job description

About us

10 Windsor Walk (10WW) is a Community Interest Company established by psychoanalysts and psychotherapists to address the provision of intensive psychological services for those most in need.

We provide psychotherapy rooms and space for training and events related to psychoanalysis and developing psychotherapeutic services.

More than this, we are a hub where psychotherapists and psychoanalysts can meet, work together and exchange ideas.

• Affordable treatment: We run low- and no-fee psychotherapy for those in need in the local community, alongside Trainees from the Institute of Psychoanalysis who offer low fee psychoanalysis.
• Community space: We run a weekly therapeutic playgroup for parents and toddlers seeking sanctuary in South London. Other public programmes include parental workshops and a monthly Psychoanalytic Film Club.
• Education centre: We host lectures, seminars, steering groups and specialist training for psychotherapists, psychoanalysts, NHS staff and the general public.

About the role

We are seeking a Centre Manager to oversee the smooth running and strategic growth of our organisation. This role requires someone with excellent administrative, organisational and financial management skills, and the ability to coordinate multiple workstreams with care and precision.

You will work closely with the Clinical Director, Board, and other stakeholders to deliver high-quality therapeutic services, manage projects, support fundraising and communications, and ensure our facilities meet the needs of both clinicians and the community. The Centre Manager must be able to work independently and take initiative, whilst also being a collaborative member of a small team. As the face of the organisation, you will be based on-site and have excellent interpersonal skills to be able to communicate with people from all walks of life.

Job Description

Key Responsibilities are as follows:

Strategic Leadership: Work with the Directors and Advisory Board to support long-term planning and strategic development. Creatively implement systems and structures to maximise service delivery, productivity, and income.

Operations and Facilities Management: Oversee the booking and management of clinic and event rooms, maintain high standards of customer service for building users and visitors, liaise with contractors regarding building maintenance and manage the general upkeep of facilities to maintain a high standard of health and safety. Respond to issues in a timely manner and maintain relationships with building users.

Financial Management: Lead the financial management of the organisation, monitoring project budgets, invoices, licences and debtors. Chair a monthly finance subcommittee meeting and maintain an overview of the entire organisation’s cash flow and projection.

Governance: Act as the main point of contact for the board of directors and advisors.
Prepare and attend monthly board meetings.

Programme and Event Delivery: Coordinate internal and public events including lectures, film screenings, and workshops - providing logistical and operational support including ticketing, promotions and managing event staff/volunteers.

Clinical Project Management: Lead operational delivery of funded projects including two subsidised psychotherapy schemes: tracking budgets, collating outcome measures, writing reports, managing timelines and liaising with clinicians and patients. This also includes managing referral pathways, responding to enquiries from patients, sharing referrals with clinicians, and line managing an administrator who supports these tasks.

Outreach Programme Management: Coordinate our multiple outreach programmes such as two Therapeutic Playgroups, one of which is for refugees and asylum seekers. This involves acting as the main point of contact for programme staff, reporting on their activities and progress to the board, and maintaining the operational frameworks necessary to allow the programmes to thrive.

HR: Manage all HR elements of the organisation including but not limited to: advertising and recruiting roles, drafting contracts, keeping an up to date log of internal policies, and handling any staff concerns with discretion and professionalism.

Development and Fundraising: Support grant research, writing, and application processes in collaboration with the Development Coordinator. You will be required to liaise with key funders and maintain records, reports, and track project outcomes.

Communications: Lead on internal and external communications, including newsletters, social media and website content.

Person Specification

Essential:

• Project management experience
• Competent in the Google Workspace
• Familiar with property management and health and safety
• Comfortable with spreadsheets and financial tracking
• Strong customer service and interpersonal communication
• Ability to work collaboratively, discreetly, and flexibly

Desirable:

• Interest in mental health, psychoanalysis or psychotherapy
• Experience in a clinical setting
• Fundraising or grant management experience
• Ability to liaise with people and patients who may be in vulnerable state
• Experience with IT, AV, and livestreaming tools
• Experience with reporting to and working with a board

Key info:

• Salary - £38,000-£45,000 per year pro rata.
• Responsible to - Clinical Director.
• Reports - Administrator (shared line management with Development Coordinator).
• Contracted hours - Up to 5 days a week on site, Monday-Friday, with the potential for one day remote work post-probation. A job share/part time is considered. Occasional evening and weekend work will be required when there are events.
• Pension - NEST scheme with 5% employer contribution.

How to apply:

Interested candidates are invited to submit a (1 page max) cover letter along with a CV to be sent via the button below with Centre Manager in the subject line. The closing date for applications is Tuesday the 1st July 2025.

Interviews are scheduled to take place 10th and 11th July 2025. A short assessment task will be shared with shortlisted applicants.

The successful candidate will be subject to an enhanced DBS check and references will be required.

Accessibility:

If you require any reasonable adjustments to the application or interview process, please let us know and we will do our best to accommodate this.

Equal Opportunities Statement:

10 Windsor Walk Community Interest Company complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information. We base all our employment decisions on merit, job requirements and business needs.