Centre Host - Lexus

Vantage Motor Group; Leeds; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in the automotive sector seeks a Centre Host to enhance customer experience at their Leeds location. This role emphasizes quality customer service, engagement, and creating a welcoming environment. With a full-time schedule of 42.5 hours weekly, the successful candidate will enjoy comprehensive benefits including holiday entitlement and pension plans.

Benefits

30 days of holiday (including bank holidays)

Staff car scheme

Contributory workplace pension scheme

Qualifications

• Smart appearance and a positive, friendly attitude.
• Excellent communication skills.
• Ability to adapt style to suit each customer.

Responsibilities

• Greet visitors and customers to create a welcoming atmosphere.
• Understand customer needs and direct them appropriately.
• Maintain showroom standards and offer refreshments.

Skills

Communication

Customer Service

Job description

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This role is for 42.5 hours per week, from 8:00 to 17:00, Monday to Friday.

Customer experience is at the core of this role. You will make customers feel welcome by engaging with them and ensuring their overall experience is professional and positive. Responsibilities include greeting visitors and customers, building rapport, and understanding their needs to direct them to the appropriate team (e.g., Sales or Service). You will also offer refreshments, encourage browsing in the showroom, and work closely with marketing standards to ensure the showroom looks its best.

To succeed in this role, you will:

• Be of smart appearance, have a positive, friendly attitude, and possess excellent communication skills.
• Have the confidence and ability to adapt your style to suit each customer.
• Enjoy working with people in a customer-facing environment, with a drive to succeed by delivering excellent customer service and building lasting relationships.

What we offer our Centre Host

Along with a stable career, we offer a competitive salary package based on experience, including a basic salary.

We provide 30 days of holiday (including bank holidays, pro-rata), which increases with service, along with other benefits such as a staff car scheme and contributory workplace pension scheme.