Centre Director

JLL; Crawley; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in real estate is seeking a Centre Director for the Bentall Centre, one of the UK's most iconic retail destinations. This prestigious role will ensure the continued success and growth of the centre through strategic leadership and operational excellence. The ideal candidate will possess management experience in high-profile retail environments and demonstrate strong customer service skills.

Qualifications

• Relevant management experience in retail or mixed-use environment.
• Strong customer understanding and ability to address business challenges.
• Proven track record in managing onsite teams.

Responsibilities

• Lead strategic and operational management for the Bentall Centre.
• Improve asset performance based on business plan delivery.
• Manage relationships with occupants and stakeholders.

Skills

Management experience

Customer facing skills

Knowledge of retail and leisure market

Financial management

Communication at board level

Education

Degree or recognized diploma

Job description

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JLL is recruiting for a Centre Director to become part of The Bentall Centre, a true icon in Kingston. This prestigious role offers the chance to lead and influence the future of one of the UK's most iconic retail destinations.

The Bentall Centre – The Bentall Shopping Centre in Kingston is a vibrant retail destination that offers a diverse shopping experience. The shopping centre boasts a wide range of stores, from high-street brands to unique boutiques, catering to various tastes and preferences. In addition to shopping, the Bentall Centre features a selection of dining options. Visitors can enjoy casual eateries, coffee shops, a Cinema and more upscale restaurants, making it a great spot to relax and refuel.

Its central location in Kingston makes the Bentall Centre easily accessible by public transport, and there are ample parking facilities for those who prefer to drive. This convenience attracts both local residents and visitors.

As Centre Director, you will play a crucial role in steering this retail destination towards continued success and growth.

Responsible for:

For the strategic leadership, business management and operational management for the Bentall Centre and to improve the potential of the asset with a clear focus on improving overall performance, through the delivery of the business plan and best practice.

Primary Purpose:

To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining and enhancing the Bentall Centre's position in the locality as a best in class, desirable, safe, and progressive environment for occupiers to trade in and customers to shop, visit, live and work in.

Key Responsibilities:

• Continue to improve the quality of the environment at the Bentall Centre
• Lead, develop and inspire the Centre Management team
• Working closely with the marketing team to optimise and ensure delivery of the marketing strategy
• To build and maintain effective relationships with all Occupiers in the scheme
• Work with the Bentall Centre Team on reporting and benchmarking of Occupier performance and turnover within the Bentall Centre
• Undertake Annual Tenant/Occupier Surveys or more frequently as required
• Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Bentall Centre at local BIDs meetings and any other relevant association meetings
• Collaborate with the client to develop and continually refine the business plans to ensure outstanding business results delivered over time
• Annual Business Planning and monthly reporting on performance
• Review opportunities for cost control and efficiencies
• Management of contractor/supplier relationships and key staff
• Overall responsibility for Health & Safety and Environmental Management
  
  

Key Skills

• Relevant Management experience gained within a high-profile retail or mixed-use environment
• Have a strong customer facing background and understanding and the ability to appreciate different Occupiers and the challenges they face
• Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the regional retail and leisure market and the Bentall Centre faces in the current environment and potential future trends
• A proven track record in managing onsite / in-house management teams
• Experience of managing CAPEX and service charge projects
• Demonstrate high degree of technical competence (via degree or recognised diploma)
• Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently
• A detailed understanding of financial management, profit & loss, and IT skills
• Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives
• Have a commercial mindset

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Engineering

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