Centre Director

Jones Lang LaSalle Incorporated; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services firm seeks a Centre Director for The Bentall Centre in London. This prestigious role involves steering operational success, enhancing the retail environment, and managing a dedicated team while ensuring high customer satisfaction. It requires experience in complex retail management with clear focus on client engagement.

Qualifications

• Experience in high-profile retail or mixed-use environments.
• Ability to manage onsite teams and ensure customer satisfaction.

Responsibilities

• Lead operational management and strategic direction at The Bentall Centre.
• Enhance performance, oversee health and safety, and manage service charge projects.

Skills

Customer orientation

Technical competence

Commercial mindset

Education

Degree or recognized diploma

Job description

A leading real estate services company seeks a Centre Director for The Bentall Centre in London. In this prestigious role, you will steer operational success, improve the retail environment, and lead a dedicated management team. This opportunity calls for experienced professionals with a strong customer focus and a track record in managing complex retail environments.

Qualifications

• Experience in high-profile retail or mixed-use environments.
• Ability to manage onsite teams and deliver high customer satisfaction.

Responsibilities

• Lead operational management and strategic leadership.
• Enhance performance and oversee health and safety.
• Develop relationships with occupiers and manage service charge projects.

Skills

Customer orientation

Technical competence

Education

Degree or recognized diploma

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is recruiting for a Centre Director to become part of The Bentall Centre, a true icon in Kingston. This prestigious role offers the chance to lead and influence the future of one of the UK's most iconic retail destinations.

The Bentall Centre – The Bentall Shopping Centre in Kingston is a vibrant retail destination that offers a diverse shopping experience. The shopping centre boasts a wide range of stores, from high-street brands to unique boutiques, catering to various tastes and preferences. In addition to shopping, the Bentall Centre features a selection of dining options. Visitors can enjoy casual eateries, coffee shops, a Cinema and more upscale restaurants, making it a great spot to relax and refuel.

Its central location in Kingston makes the Bentall Centre easily accessible by public transport, and there are ample parking facilities for those who prefer to drive. This convenience attracts both local residents and visitors .

As Centre Director, you will play a crucial role in steering this retail destination towards continued success and growth.

Responsible for:

For the strategic leadership, business management and operational management for the Bentall Centre and to improve the potential of the asset with a clear focus on improving overall performance, through the delivery of the business plan and best practice.

Primary Purpose:

To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining and enhancing the Bentall Centre's position in the locality as a best in class, desirable, safe, and progressive environment for occupiers to trade in and customers to shop, visit, live and work in.

Key Responsibilities:

Continue to improve the quality of the environment at the Bentall Centre

Lead, develop and inspire the Centre Management team

Working closely with the marketing team to optimise and ensure delivery of the marketing strategy

To build and maintain effective relationships with all Occupiers in the scheme

Work with the Bentall Centre Team on reporting and benchmarking of Occupier performance and turnover within the Bentall Centre

Undertake Annual Tenant/Occupier Surveys or more frequently as required

Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Bentall Centre at local BIDs meetings and any other relevant association meetings

Collaborate with the client to develop and continually refine the business plans to ensure outstanding business results delivered over time

Annual Business Planning and monthly reporting on performance

Review opportunities for cost control and efficiencies

Management of contractor/supplier relationships and key staff

Overall responsibility for Health & Safety and Environmental Management

Key Skills

Relevant Management experience gained within a high-profile retail or mixed-use environment

Have a strong customer facing background and understanding and the ability to appreciate different Occupiers and the challenges they face

Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the regional retail and leisure market and the Bentall Centre faces in the current environment and potential future trends

A proven track record in managing onsite / in-house management teams

Experience of managing CAPEX and service charge projects

Demonstrate high degree of technical competence (via degree or recognised diploma)

Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently

A detailed understanding of financial management, profit & loss, and IT skills

Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives

Have a commercial mindset

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

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