Centralised Planner

Cognibox; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the operations sector is seeking a Centralised Planner on an 18-month fixed-term contract in Manchester. The role involves managing scheduling and service delivery for clients while ensuring compliance with performance standards. The ideal candidate will possess strong communication, organisational, and problem-solving skills, with proficiency in Microsoft Office applications. Alongside competitive compensation, the role offers numerous benefits to support employee wellbeing and career development.

Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program

LinkedIn Learning License

Qualifications

• Proficiency in advanced computer skills and reporting.
• Adaptable to work under pressure and meet tight deadlines.
• Active listening and interpersonal skills.

Responsibilities

• Coordinate operational and administrative aspects of service delivery.
• Schedule auditing activities to optimise resources.
• Manage client requirements, including scheduling and invoicing.

Skills

Customer support background

Communication skills

Organisational abilities

Problem-solving skills

Attention to detail

Tools

Microsoft Office

Job description

Centralised Planner (Fixed Term Contract)

Application Deadline: 3 July 2025

Department: Operations

Employment Type: Fixed Term Contract

Location: Manchester, UK

Reporting To: Planning Manager

Description

Please note: this is an 18-month Fixed Term Contract.

The Centralised Planner role is responsible for ensuring service excellence by coordinating the operational and administrative aspects of service delivery to designated clients while meeting agreed-upon performance KPIs, SLAs, and service standards.

What that means day to day

• Efficiently schedule auditing activities by collaborating with auditors, ROMs, and Enterprise accounts, prioritising cost-effectiveness, auditor well-being, and accuracy
• Proactively manage client scheduling to minimise travel, optimise audit utilisation, and assign suitable auditors
• Schedule clients 12 weeks to 12 months in advance based on their category
• Manage client requirements, including date and personnel changes, cancellations, and general audit rescheduling. Handle invoicing related to client cancellations
• Onboard new clients and maintain relationships with IAN and Enterprise accounts as assigned
• Collaborate with colleagues and the broader team to meet client needs and resolve issues
• Coordinate with the Technical department for necessary technical checks and to address client queries
• Process client retention and de-registrations as needed
• Carry out any additional tasks or responsibilities as directed by the Head of Strategic Planning

What you’ll need to be successful

• Customer support background
• Proficiency in advanced computer skills and reporting

• Strong communication skills
• Excellent organisational and multitasking abilities
• Effective problem-solving and prioritisation skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Adaptable to work under pressure and meet tight deadlines
• Approachable and engaging
• Attention to detail
• Active listening skills
• Patient and pragmatic
• Reliable and organised

What you’ll get in return

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Personal Health & Wellbeing / Benefits
• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme

Future Planning

• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria but has the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final decision based on our assessment of whether we can offer the necessary support to upskill or provide the developmental support needed for you to succeed with us.

Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We aim to grow a diverse team and create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first-stage interview via Microsoft Teams
• An additional interview (likely face-to-face) with stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need any adjustments, please just let us know.