Central Services Administrator

Church of England; Liverpool; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Church of England in Liverpool is seeking an organised Administrative Assistant to support the Central Services team. You will manage diaries, coordinate hospitality, handle enquiries and maintain records across the Diocesan offices, parishes, schools and volunteers.

You will contribute to processing admin tasks, updating the CMS, and assisting with meetings, events and programmes. The role offers a varied workload in a busy, collaborative environment with opportunities for development.

Qualifications

• Diary management and strong organisational skills.
• Excellent communication and customer service mindset.
• Experience in office administration or related role.

Responsibilities

• Diary management for senior staff and teams.
• Coordinate hospitality for meetings and events.
• Handle frontline enquiries by post, phone and email.

Job description

The Central Services administration team is a key central support function that provides excellent services to key stakeholders within our Diocese including parishes, schools, volunteers, and internally in supporting departments within other Diocesan delivery teams.

The aim is for Central Services is to:

• achieve a high standard of customer satisfaction and engagement with stakeholders
• reduce the time and resource spent on processes by making it easier for staff and parishes
• achieve flexibility within staff to adapt to current and future organisational needs
• create a culture of continuous improvement within tight expenditure limits
• enable staff within the team to achieve greater skills and training to enhance their roles

Key responsibilities include:

Diary Management

• Arranging meetings and appointments where necessary
• Liaise with colleagues to book travel arrangements

Hospitality

• Supporting the administrative provision of key Diocesan meetings
• Providing reception cover when required
• Meet and greet visitors both within and outside the organisation and provide hospitality as required

Call and enquiry management

• Being part of a frontline service for dealing with enquiries by post, phone and email

Contact management

• Maintain records on central CMS system
• Update Website
• Proof-reading of website content and weekly Bulletin updates before distribution

Lead Areas

Additionally, this post holderwill be responsible for one or more of these lead areas which may change according to organisational need: Safeguarding APR administration, Vocations, Resources, Education, Clergy Housing, Net Zero Carbon, Disability Advisory Group.

These areas are regularly reviewed in consultation with service leads. Within any of the Lead Areas, the post holder will provide:

Process administration

• Supporting the administration of any key processes as needed by the Diocese following agreed processes including Visitations, Safeguarding APRs, key data inputting and Gift Aid
• Helping develop systems to administer processes
• Invoice processing

Events administration

• Booking and liaising with conference facilities
• Using Eventbrite to co-ordinate bookings/meetings and promote events
• Preparing supporting material where appropriate
• Facilitating the management of events where appropriate

Programme administration

• Being the lead contact for the agreed programmes
• Liaising with participants, venues, speakers to ensure the smooth running of the programmes including Resources and Vocations departments
• Collation, preparation and distribution of required material for programmes

Education

• As part of a team, organising annual Schools Conference, Schools' Leavers Services and Retirement Service
• Clerk to the Board of Education and Executive Committee
• Administrative support on the appointment of Governors
• Collating any relevant data to support the work of the teams
• Organising courses and conferences

Clergy Housing Committee

• Clerk to the Clergy Housing Committee
• Liaising with Members of the Committee
• Organisation of meeting dates, attending meetings, drafting Agenda and Minutes, collation, distribution and storage of papers for the Committee

Net Zero Carbon

• Administrative support for the delivery of our Carbon Net Zero target
• Organisation of meeting dates, attending meetings, drafting Agenda and Minutes, collation, distribution and storage of papers for the Committee

Disability Advisory Group

• Administrative support for the delivery of the Diocesan Disability Advisory Group
• Organisation of meeting dates, attending meetings, drafting Agenda and Minutes, collation, distribution and storage of papers for the Committee

The post holder will undertake other relevant duties as may be requested from time to time and commensurate with the role.

FOR FURTHER DETAILS INCLUDING PERSON SPECIFICATION PLEASE SEE ATTACHED RECRUITMENT PACK.