[CDI] XR SDK Support Engineer (B2B) | PICO | Londres

Cnxr; Greater London; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

Cnxr is seeking a Creative SDK Support Engineer to join their AR/VR team in Greater London. This role involves collaborating with multiple teams to drive SDK-related projects, troubleshooting issues, and developing documentation to support B2B customers.

The ideal candidate has experience in a customer-facing role, strong communication skills, and a background in VR/AR or Android development. You will help maintain demo libraries and provide product demonstrations at events.

Formación

• Experience in a customer-facing role within the IT industry.
• Ability to communicate complex technical concepts.
• Preferred experience in VR/AR/MR and Android development.

Responsabilidades

• Ensure key deliverables of PICO B2B projects are met.
• Troubleshoot SDK-related questions and issues.
• Collect and share B2B customer requirements with Product teams.
• Maintain open-source demo libraries on GitHub.
• Create comprehensive technical documentation.
• Provide product support and demos for events.

Conocimientos

Customer-facing experience

Technical communication

Problem-solving skills

Organizational skills

Analytical skills

Herramientas

OpenXR

Android development

Descripción del empleo

As a world-renowned VR/AR brand with independent innovation and R&D capabilities, PICO has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for PICO products.

Responsibilities

• Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
• Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution.
• Collect various B2B customer requirements and collate results to share with the Product teams.
• Develop strong cross‑functional relationships with B2B customers, in order to implement optimal integrity solutions.
• Maintain and update open‑source demo libraries on GitHub and other platforms.
• Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.
• Provide comprehensive product support and demos for events and Workshops.

Qualifications

• Demonstrate experience in a customer-facing role within the information technology industry.
• Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences.
• VR/AR/MR and Android development experience preferred.
• OpenXR knowledge and understanding preferred.
• Strong communication, organizational, analytical, and problem-solving skills.