CDD Operational Performance Manager

Global Payments; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Global Payments is seeking a CDD Operational Performance Officer to strengthen our CDD controls and risk management within the Enterprise team. You will drive data-driven improvements across Onboarding and Ongoing Monitoring and lead thematic reviews to ensure robust decisions.

The role requires 5+ years in assurance or controls, strong AML/KYC/CDD knowledge, and the ability to challenge complex decisions. ICA/ACAMS is a bonus; AI in compliance experience is a plus.

Qualifications

• Minimum of five years’ experience in assurance, quality or controls (e.g., QA, compliance, or internal audit).
• Solid knowledge of AML, KYC, CDD and EDD requirements with ability to assess quality and decisions.
• Experience or learning in AI in Compliance, automation, or technology-enabled risk management.
• Ability to lead thematic reviews, scope testing, and drive remediation oversight.
• Excellent communication and stakeholder management with pragmatic recommendations.

Responsibilities

• Lead risk-based quality reviews, thematic assurance activities and controls testing across Onboarding and Ongoing Monitoring.
• Provide expert challenge on complex CDD decisions and document risk assessments and controls weaknesses.
• Identify systemic issues and post-implementation validation of remediation actions.
• Assess automated workflows and AI-enabled processes for data integrity and risk management.
• Build relationships across Advisory, Delivery, Quality, Operations and Risk teams to drive continuous improvement.

Skills

AML/KYC/CDD knowledge

Quality assurance

Data-driven analysis

Stakeholder management

ICA/ACAMS bonus

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an CDD Operational Performance Manager to join our ever evolving Enterprise Customer Due Diligence (CDD) team and help shape the future of global commerce.

About the role

As a CDD Operational Performance Officer, you’ll play a key role in strengthening our CDD control environment ensuring it remains effective, scalable and aligned to our risk appetite. You’ll use insight, assurance and data-driven analysis to identify opportunities for improvement, strengthen decision-making and support consistent outcomes across the customer lifecycle. This role offers the opportunity to influence how we manage risk, enhance operational performance and embed a culture of continuous improvement across CDD.

What you’ll own

• Leading risk-based quality reviews, thematic assurance activities and controls testing across Onboarding and Ongoing Monitoring, assessing adherence to AML, KYC, EDD and risk framework standards.
• Providing expert challenge on complex CDD decisions, EDD outcomes, risk assessments and control weaknesses, ensuring decisions are robust, well documented and aligned to policy expectations.
• Identifying systemic issues, material control deficiencies and emerging operational risks through thematic reviews, root cause analysis and post-implementation validation of remediation actions.
• Assessing automated workflows, system-generated outputs, data integrity and AI-enabled processes to ensure accuracy, consistency and effective risk management across the customer lifecycle.
• Building strong relationships across Advisory, Delivery, Quality, Operations and Risk teams, contributing to governance forums and driving continuous improvement that strengthens customer outcomes, operational efficiency and control effectiveness.

What you’ll bring

• A minimum of five years’ experience in a similar assurance, quality or controls role, such as first line Quality Assurance, second line Compliance or Internal Audit.
• Strong knowledge of AML, KYC, CDD and EDD requirements, with the ability to assess documentation quality, risk assessment accuracy and decision-making standards.
• Demonstrable experience of systems and control testing, including assessing design and operating effectiveness across manual, automated and data-driven controls.
• The ability to lead independently on thematic reviews, compliance assessments or assurance engagements, from scoping and testing through to reporting and remediation oversight.
• Confident communication and stakeholder management skills, with the ability to provide clear, pragmatic feedback, robust challenge and practical recommendations for improvement.
• It’s a bonus if you have a relevant professional qualification in financial crime, such as ICA or ACAMS.
• Experience or formal learning in AI in Compliance, automation assurance or technology-enabled risk management.
• Coaching, mentoring or some line management experience, with the ability to support capability development and help others perform at their best.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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