CDC Quality Manager

Lewisham and Greenwich NHS Trust; Greater London; On-site; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Flexible working

Compressed hours

Job summary

Lewisham and Greenwich NHS Trust is recruiting a CDC Quality Manager to develop and embed a Quality Management System across two Community Diagnostic Centres in Southeast London.

You will lead UKAS/QSI alignment, support staff training, and manage accreditation projects, audits, incidents and complaints.

This is a 9-month, full-time role with flexible working and compressed hours, based at Eltham Community Hospital, London.

Qualifications

• To facilitate, coordinate and maintain the delivery of an effective quality management system within Community Diagnostic Centres that aligns with Quality Standards for Imaging (QSI) and UKAS.

Responsibilities

• Lead quality management across CDCs and support the clinical governance programme.
• Prepare monthly/quarterly audit reports on incidents, investigations and complaints.
• Collaborate with Heads of Imaging to ensure compliance with QSI/UKAS standards and drive improvements.

Job description

Step into a place where exceptional care, patients, culture, and careers come together.

Explore our current vacancies and take your first step toward making a real difference.

Join us. Make a difference. Be part of Team LGT.

Main area CDC Grade Band 7 Contract 9 months (fixed term contract for 9 months from start date) Hours

• Full time
• Flexible working
• Compressed hours

37.5 hours per week Job ref 197-AO8605A

Site Eltham Community Hospital Town London Salary £49,387 - £56,515 per annum plus HCAS (pro rata if part-time) Salary period Yearly Closing 11/10/2026 23:59

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the IC S in Bexley, Greenwich and Lewisham.

Job overview

Join Us in Shaping the Future of Diagnostic Services in Southeast London!

We are thrilled to announce abrand-new opportunityto be part of an exciting journey within our twoCommunity Diagnostic Centres (CDCs), serving the vibrant and diverse communities of Southeast London.

As the CDC Quality Manager, you will play a pivotal role in developing and embedding a Quality Management System that supports accreditation with UKAS and aligns with Quality Standards in Imaging (QSI). This is a unique chance to contribute to the delivery of safe, effective, and high-quality diagnostic services.

Main duties of the job

To facilitate, co-ordinate and maintain the delivery of an effective quality management system (QMS) within Community diagnostic centres that is consistent with the requirements of current Quality Standards for Imaging (QSI) and UKAS standards.
To promote quality improvement within CDCs across both CDC sites, whilst having the freedom to deliver on agreed objectives.
To support and train staff and be accountable for all aspects of the quality of service delivered.
The post holder will also help support the clinical governance programme, be responsible for relevant project management for e.g. QSI accreditation and be responsible for preparing monthly and quarterly audit reports on relevant areas such as clinical incidents, serious investigations and complaints.

Managerial responsibilities

• To act as the lead specialist in quality management
• To ensure that the quality system is managed in a manner consistent with the requirements of current QSI and UKAS standards.
• The post holder must collaborate with the respective Heads of Imaging to ensure compliance with pre-established specifications/standards that under-pin the quality of the service.
• To report to managers and section heads' on the performance of the quality system, highlighting areas for improvement via both informal and formal reporting mechanisms.
• Lead in the development of plans for the improvement of services for patients arising out of audits (including Gap analysis) and patient surveys of services.
• To proactively and positively contribute to the achievement of a high quality patient experience through individual and team effort. Supporting team members to deliver on their functional relevant objectives by offering advice, guidance and support as appropriate.
• To ensure systems are in place to regularly assess patient satisfaction and that consequent improvements are identified and implemented.
• To facilitate the management of information gained from patient experience surveys and complaints, collating information and facilitating achievement of identifiable action plans.
• To provide specialised advice concerning all quality issues, particularly in relation to accreditation to National standards to the clinical and non-clinical teams, Project managing appropriate actions to enable a quality service provision.
• Communicating with and bringing together external assessment managers and staff of different disciplines and driving the group to plan, formulate and agree comprehensive complex quality procedures.
• To collaborate with the Head of Imaging and Modality/CDC Leads to support the timely response to complaints. This will include making initial contact with complainants, supporting leads with investigation process and complaint responses and ensuring these are managing within appropriate timeframes.
• To attend Accreditation, Governance, Quality and any other relevant meetings as required.

Document & Data management

• To establish and maintain the processes to control all documents and data that relates to the requirements of QSI and UKAS and IR(ME)R guidelines whilst following trust policies relating to information governance and document management.
• To co-ordinate and facilitate the development and review of all policies, procedures, protocols and guidelines that form the QMS.
• To maintain the Imaging QMS database as a controlled document register to ensure that the current issues of appropriate documents are available, where operations essential to the effective function of the quality system are performed.
• To maintain the Imaging QMS database as the mechanism by which documents and data are reviewed and approved for adequacy, ensuring review is carried out at a minimum of specifically designated intervals, by competent personnel prior to issue/re-issue.
• To oversee and review trends in line with audit outcomes, risk assessments,