CDC Appointments Co-ordinator

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Personal development

Flexible working

Discounts & rewards

Job summary

The Queen Victoria Hospital NHS Foundation Trust is seeking a CDC Appointments Co-ordinator to join our Community Diagnostic Centre in East Grinstead. This Band 3 role focuses on high-quality appointment booking and patient pathway coordination, ensuring timely outpatient clinics and diagnostic investigations.

Based onsite, the post supports reception cover, maintains accurate records, and collaborates with clinical teams to meet waiting-time targets.

Qualifications

• Maths & English GCSE or equivalent.
• Experience of working within a healthcare environment or the general public.
• Experience of using digital platforms.

Responsibilities

• Coordinate appointments for outpatient clinics and diagnostic investigations.
• Maintain accurate records on Trust systems and manage referrals and outcomes.
• Provide reception cover and support patient pathways to meet waiting time targets.

Skills

Written communication

Verbal communication

Keyboard skills

Education

Maths & English GCSE or equivalent

Tools

Word

Excel

Outlook

Job description

Employer Queen Victoria Hospital NHS Foundation Trust Employer type NHS Site Queen Victoria Hospital NHS Foundation Trust Town East Grinstead Salary £25,760 - £27,476 per annum Salary period Yearly Closing 24/09/2026 23:59

CDC Appointments Co-ordinator

Band 3

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re‑build our patients’ lives.

We also offer attractive benefits such as

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

_________________________________________________________________________________

Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

An exciting opportunity has arisen for an Appointment Booking Co-ordinator to join our Community Diagnostic Centre (CDC) at Queen Victoria Hospital.

The post holder will provide a high quality administrative and appointment booking service, supporting the smooth co-ordination of patient pathways from referral. Working closely with clinical and administrative colleagues, the role is key to ensuring patients receive timely appointments and diagnostic investigations in line with the Trust's standards and targets.

This role will be based onsite and is an integral part of building and developing the CDC team. As such, the successful candidate will be required to work onsite to support the service needs and operational demands of the role, whilst contributing to the continued development and success of the Community Diagnostic Centre. The post holder will provide cross-cover for reception services as required, ensuring a welcoming and efficient experience for patients and visitors and supporting the day-to-day running of the department.

The working hours for this role are 9:00am to 5:00pm, Monday to Friday.

Main duties of the job

The post holder will provide a comprehensive appointment co-ordination and administrative service, ensuring patients are booked efficiently for outpatient clinics and diagnostic investigations. They will support the management of patient pathways, process referrals, maintain accurate records on Trust systems and ensure appointment outcomes are recorded in line with Trust policies and procedures.

The role includes co-ordinating Community Diagnostic Centre (CDC) investigations, responding to patient enquiries, managing appointment bookings and amendments, and providing reception support when required. Working closely with clinical and administrative colleagues, the post holder will help deliver a responsive, patient-focused service and support the achievement of Trust waiting time and performance targets.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world‑leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community‑based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

Please find attached job description and person specification which gives detailed information on the role.

Person specification

Qualifications and Experience

• Maths & English GCSE or equivalent
• Experience of working within a healthcare environment or the general public
• Experience of using digital platforms

Knowledge and Skills

• Good understanding of Word, Excel and Outlook
• Excellent written and verbal communications skills
• Advanced keyboard skills

Attributes

• Ability to work under pressure
• Methodical and focused
• Experience of working within a Hospital Trust.

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.