CCTV Operator

BHP Alarms Limited; Derry/Londonderry; On-site; GBP 19,000 - 23,000; Full time

Job summary

A security solutions provider in Derry/Londonderry is seeking an Alarm Receiving Centre Operator to monitor alarms and handle emergency calls. Candidates should possess strong listening skills and the ability to manage sensitive situations effectively. Experience in a contact centre is preferred. Full training will be provided, and candidates with an SIA CCTV Operator licence are highly desirable.

Qualifications

• Professional telephone listening skills are essential.
• Ability to handle sensitive situations effectively.
• Experience in a contact centre environment is important.

Responsibilities

• Answer incoming calls from clients and dispatch emergency services as needed.
• Monitor and assess alarms and CCTV systems.
• Update and report on recorded client information.

Skills

Professional telephone listening skills

Ability to take control of sensitive situations

Ability to multi-task and problem solve

Excellent listening skills

Contact centre experience

Education

SIA CCTV Operator licence

Job description

Work within our Alarm Receiving Centre (ARC). You will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.

Responsibilities

• Answering incoming telephone calls from clients, engineers and security companies and deal with their requests, Use of computers and telephone systems to provide responses to signals from remote systems and dispatch to the emergency services.
• Handling and management of high priority/life or non-life activations.
• Operate within a strict set of procedures using specially designed computer software.
• Updating and reporting on clients recorded information.
• Assisting with general Administration tasks when required.
• Watch several CCTV screens simultaneously, whilst being able to use your judgements to determine the seriousness of the situation.

Skills and Qualifications

• A professional telephone listening skills.
• Ability to take control of sensitive situation when necessary.
• Ability to multi task and problem solve.
• Excellent listening skills and ability to offer clients assurance and clarity.
• Worked within a contact centre environment or in a role where you are required to use the telephone frequently.
• Full in house training, mentoring and ongoing support will be given.
• SIA CCTV Operator licence is highly desirable.

Further Information

Salary: £22,850 per annum.

Vacancy ID 1728530 Job Sector Security and General,Customer Service and Call Centre Area Derry or Londonderry Location Derry/Londonderry Salary See Further Information No. vacancies 2 Contract Type Permanent Weekly hours 36 Published date 05/08/2025 Closing date 14/09/2025 Worktime Shift pattern, times to be confirmed.