CCTV Control Room Operator

Carlisle Support Services; Liverpool; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Access to Company Pension Scheme

Health and Wellbeing Plans

Stream - financial flexibility and pay

Full induction, ongoing training and  

Quality kit and uniform provided

Funded SIA Top-Up Training

Employee Assistance Programme

Job summary

Carlisle Support Services is seeking enthusiastic security professionals to join our team at a large site in the UK, serving high-profile clients. You will monitor CCTV, patrol, control access, and engage with visitors to prevent incidents and ensure safety.

Join a skilled security team delivering services across major venues and critical infrastructure, with ongoing training, a pension plan, and wellbeing support. Competitive hourly pay and progression opportunities are available.

Qualifications

• Essential SIA Door Supervisor or Security Guarding Licence.
• Essential CCTV Licence.
• Experience in CCTV or Security Control Room on a large site.
• Confident liaising with mobile patrols, on-site teams and management.
• Ability to monitor multiple live incidents in a fast-paced environment.
• Experience using CCTV systems, radio, incident logs and escalation procedures.
• Strong situational awareness and reliability with 5 years' checkable history.

Responsibilities

• Ensuring colleague and visitor safety and providing reassurance across the site.
• Providing a smart, visible, proactive security presence.
• Monitoring CCTV systems and responding to incidents.
• Effective conflict management and incident response.
• Controlling access and egress while patrolling to deter crime.
• Engaging with the public in a professional manner.
• Identifying hazards and escalating where required.
• Providing guidance and support as a first point of contact.
• Following all safety and security procedures and processes.
• Working collaboratively as part of a wider security team.

Skills

SIA Licence

CCTV Licence

Security Control Room

Incident Response

Communication

Teamwork

Job description

Your core responsibilities will include, but are not limited to:

• + Ensuring colleague and visitor safety, providing reassurance across the site
• + Providing a smart, visible, proactive, and engaging security presence
• + Monitoring CCTV systems and responding appropriately to incidents
• + Effective conflict management and incident response
• + Controlling access and egress while conducting security patrols to deter crime
• + Proactively and professionally engaging with members of the public
• + Identifying hazards and incidents and escalating where required
• + Providing guidance, information, and support as a first point of contact
• + Following all safety and security procedures and processes
• + Working collaboratively as part of a wider security team

• + Valid SIA Door Supervisor or Security Guarding Licence (Essential)
• + Valid CCTV Licence (Essential)
• + Previous experience working within a CCTV or Security Control Room environment across a large, multi-functional site is essential (Essential)
• + Confident liaising with mobile patrol officers, on-site security teams, and management to coordinate effective incident response
• + Able to monitor and manage multiple live incidents and communications simultaneously within a fast-paced control room environment
• + Experience using CCTV systems, radio communications, incident logging systems, and escalation procedures
• + Strong situational awareness and ability to support operational security teams across a large estate5 years' checkable work and address history
• + Reliable, punctual, flexible, and smart in appearance
• + Strong communication and interpersonal skills
• + Able to work effectively both independently and as part of a team

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team working with one of our prestigious clients., Join a growing, market-leading support services provider working with some of the UK's biggest brands, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC Studioworks. Carlisle employs over 5,000 dedicated colleagues delivering events, security, cleaning, and retail facilities support services across the UK's most renowned venues and critical infrastructure sites.

Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment including recruitment, selection, training, development, and promotion. All applicants are assessed solely on merit, skills, and ability.

• Competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development opportunities
• Quality kit and uniform provided
• Funded SIA Top-Up Training
• Employee Assistance Programme