CCaaS Solutions Consultant - Managed Services

Sway; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Mentoring Program

Job summary

Sprinklr, a leading AI-native platform for Unified-CXM, seeks a seasoned professional to manage and optimize deployment and onboarding for enterprise clients. You will identify gaps, design solutions, and ensure client teams are trained to maximize value from the platform across all channels.

Join Sprinklr to support sales and services, overseeing deployment in line with current architecture and future client needs, and helping global brands achieve trusted customer experiences.

Qualifications

• Experience in Enterprise Software deployment management and/or implementation.

Responsibilities

• Manage and optimize configuration of onboarded Sprinklr clients to ensure continued success with the Sprinklr platform.
• Identify platform gaps and opportunities; design and configure solutions to meet client use cases.
• Maintain platform relevancy according to changing business needs.
• Ensure all client users are trained on platform use and best practices.
• Provide oversight on software deployment aligned with architecture and client needs.
• Ensure clients derive maximum value from the Sprinklr platform.
• Assist Sales and Success Teams with client health insights to win or grow business.
• Support Services Directors to ensure optimal client service regarding platform performance and enhancements.

Skills

Enterprise software deployment

CCaaS experience

Excellent communication

Technical background

Independent work

Social media tech familiarity

Presentation skills

Deadline management

Social media management experience

Tools

CRM/CSM platforms

Data analysis tools

Job description

Sprinklr, a leading AI-native platform for Unified-CXM, seeks a seasoned professional to manage and optimize deployment and onboarding for enterprise clients. You will identify gaps, design solutions, and ensure client teams are trained to maximize value from the platform across all channels.

Join Sprinklr to support sales and services, overseeing deployment in line with current architecture and future client needs, and helping global brands achieve trusted customer experiences.