Catering Team Leader

Amey; Birmingham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Remuneration: competitive salary

Pension

Flexible benefits

Holidays: 24 days + BH

Job summary

Amey is seeking a Catering Team Leader to join our National Highways account on site at Birmingham (Three Snow Hill Queensway). The role offers a salary of £14.12 per hour, 37.5 hours per week, 8:00am–4:00pm, Monday to Friday.

You will lead a reception and events team, manage catering orders, maintain health and safety standards and deliver excellent customer service. Previous reception/events management and people management experience is essential.

Qualifications

• Experience in reception/events management.
• Experience leading a team.
• Strong time management and organisational skills.
• Excellent communication and customer-service skills.
• Willingness to learn and adapt to needs of the contract.
• Commitment to health and safety compliance.

Responsibilities

• Lead a team to deliver smooth reception and event experiences, manage catering orders and refreshments.
• Ensure reception points are staffed during required hours.
• Develop and manage a direct report(s).
• Provide excellent customer service and a welcoming approach to clients.
• Oversee catering preparation and stock control.
• Record and report catering orders in CAFM and follow payment processes.
• Identify hazards and maintain safety records.

Skills

Reception/events management

People management

Time management

Communication

Flexible

Self-motivated

Resilient

Logical thinking

Health & safety awareness

Tools

CAFM system

Job description

We are excited to offer a fantastic opportunity for a Catering Team Leader to Join our National Highways Account in Birmingham - Three Snow Hill Queensway (B46GA) - This role be based on site.

The salary £14.12 per hour

The hours of work will be 37.5 hours per week: 8:00am - 4:00pm Monday - Friday (start and finish times may vary due to operational needs and can be discussed in interview.

Amey provides comprehensive facilities and estate management services for National Highways England, including maintenance, cleaning, and project management.

We collaborate with clients, staff, and partners to ensure our 24/7 service maintains high standards with minimal disruption, keeping one of Europe's busiest road networks safe and operational.

What you will do:

• To lead a team to work together and achieve a smooth reception & event experience, booking and managing events including all refreshments / stationary requests.
• Ensure reception points are fully staffed during required hours.
• Develop a team / direct report.
• Good customer service.
• Provide a positive, friendly and welcoming manner to the client.
• Catering preparation service to clients / control stock levels.
• Order, report & record all catering orders for the Midlands NH contract on CAFM, following Amey application for payment process.
• Identify & report hazards in the workplace.
• To maintain high standards of health and safety, ensuring that legislation is complied with.
• Ensure effective health and safety planning and inspections are undertaken regularly and appropriate records maintained.
• Ensure practical, sustainable and commercially successful results are delivered brilliantly; Work with others to solve problems.
• Exceed customer expectation through listening and responding quickly. Proactively seek to improve own skills and act with honesty and integrity.
• Take personal accountability for ensuring Amey employees and the public are kept safe at all times; React to new challenges with a flexible and positive attitude; Share knowledge and learn from best practice to achieve Amey's objectives.
• Complete all required team activities and processes.

What you will bring:

• Previous reception/events management experience
• Previous people management experience
• People management
• Good time management
• Ability to work on own or equally in a team
• Good communication skills
• Willingness to learn new skills
• Flexible
• Self-motivated
• Resilient and reliable
• Ability to think logically and systematically
• Ability to recognise, with training, the importance of Health & Safety

Amey is committed to safeguarding and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our BPSS check before commencing employment - please let us know upfront on any queries should you have any.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions

• Career Growth: Shine in your career with advancement opportunities to roles like Facilities Team Leader, Cleaning Supervisor
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.

• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits - Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we're proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

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