Catering Supervisor Band 3 NHS

Gap Personnel Limited; Taunton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company pension

Temp to perm

Training opportunities

Job summary

Gap Personnel Limited is seeking a Catering Supervisor / Team Lead for a busy NHS retail restaurant in Taunton. The role is Monday to Friday, 9:30am–5:30pm (37.5 hours per week) with occasional bank holiday work and flexibility for rota needs.

You will oversee daily operations, lead catering staff, and ensure high standards of service, food safety, and cleanliness. Responsibilities include supervising shifts, managing customer queries, coordinating stock and orders, and supporting the Catering

Qualifications

• Experience leading a catering or retail team in a fast-paced environment.
• Strong customer service and communication skills.
• Knowledge of food hygiene and HACCP principles.
• Cash handling and till reconciliation experience.
• Able to plan and prioritise duties across shifts.
• Flexible approach to working hours as required by rota.

Responsibilities

• Supervise day-to-day operation of the retail restaurant to ensure smooth service.
• Lead, motivate, and support catering staff to deliver excellent customer service.
• Allocate duties and oversee team performance during shifts.
• Ensure food is prepared, displayed and served to company standards with food safety in mind.
• Maintain high standards of cleanliness and hygiene; monitor stock levels and waste.
• Assist with stock ordering, deliveries, rotation and cost control.

Skills

Team leadership

Customer service

Food safety

Cash handling

Organisational skills

Communication

Education

Food Hygiene Level 2

First Aid (Desirable)

Tools

POS till system

Job description

Catering Supervisor / Team Lead (Retail Restaurant)

Location:Taunton TA1
Hours: Monday to Friday, 9:30am - 5:30pm (37.5 hours per week)
Flexibility Required: Occasional Bank Holiday working may be required as part of the rota, alongside flexibility to support operational requirements.

Purpose of the Role

We are seeking an experienced and motivated Catering Supervisor / Team Lead to oversee the daily operation of a busy NHS retail restaurant service. The successful candidate will lead by example, ensuring excellent customer service, high food safety standards, and efficient team performance while supporting the Catering Manager in delivering a high-quality dining experience.

Key Responsibilities

• Supervise the day-to-day operation of the retail restaurant, ensuring smooth and efficient service.
• Lead, motivate, and support catering staff to deliver exceptional customer service.
• Allocate duties and oversee team performance during shifts.
• Ensure all food is prepared, displayed, and served in accordance with company standards and food safety regulations.
• Maintain high standards of cleanliness, hygiene, and food safety at all times.
• Monitor food quality, portion control, and stock levels.
• Assist with stock ordering, deliveries, stock rotation, and waste management.
• Handle customer queries, concerns, and feedback professionally and efficiently.
• Support with cash handling, till reconciliation, and financial procedures where required.
• Ensure compliance with Health & Safety, Food Hygiene, and HACCP requirements.
• Assist with staff training, inductions, and ongoing development.
• Support recruitment and onboarding activities when required.
• Deputise for the Catering Manager during periods of absence.

Person Specification

Essential Criteria

• Previous experience in a catering, hospitality, restaurant, or retail food service environment.
• Experience supervising or leading a team.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Knowledge of food hygiene and health & safety practices.
• Ability to work under pressure in a fast-paced environment.
• Good numeracy and cash-handling skills.
• Flexible approach to working hours and operational needs.

Desirable Criteria

• Food Safety Level 2 or Level 3 qualification.
• Experience in a healthcare, public sector, or large-scale catering environment.
• Experience with stock management and ordering systems.
• First Aid qualification.

What We Offer

• Competitive salary.
• Monday to Friday working pattern.
• Training and development opportunities.
• Supportive team environment.
• Company pension scheme and additional benefits (where applicable).
• Temp to perm opportunity.

Key Working Pattern

Standard Hours: Monday-Friday, 9:30am-5:30pm
Flexibility: The post holder must be willing to work occasional Bank Holidays and additional hours where business needs require, in line with the departmental rota and operational demands.