Catering Supervisor

Sport Wales; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sport Wales is seeking an Operations Supervisor to oversee a large Catering and Housekeeping department. This role entails leading the team to deliver high-quality customer service, ensuring operational efficiency and maintaining food safety standards. The successful candidate will support continuous improvement and foster a positive team environment, valuing diversity and sustainability.

Benefits

Flexible working hours

Continuous learning and development opportunities

Qualifications

• 2 years minimum experience in a supervisory role.
• Good customer care skills and team player.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead team provision of catering services, ensuring high standards.
• Manage food delivery, storage, and kitchen operations for safety.
• Conduct performance management, including staff training and appraisals.

Skills

Customer care skills

Team player

Ability to work under pressure

Education

Basic Food hygiene

Intermediate Food hygiene certificate

NVQ3 Food service or equivalent

Job description

Working Hours – 30 Hours (consideration will be given to job sharing / reduced hours in line with our flexible working policy)

Location –Sports Wales, Sophia Gardens, Cardiff, CF11 9SW

Who we are

Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales.We are the main adviser on sporting matters to the Welsh Government and are responsible for distributing National Lottery funds.We aim to not only improve the level of sports participation at grassroots level but also provide our aspiring athletes with the support required to compete successfully on the world stage.

Equality, Diversity & Inclusion is at the heart of everything we do at Sport Wales.Further information on this can be found in our Equality,Diversity & Inclusion Statementhere .

We are a progressive employer that offersexcellent employee benefits and promotes a healthy work life balance,offering a range of flexible approaches to support you.

Language skills(bilingualism & multilingualism) are desirable characteristics across all roles within Sport Wales.We are passionate about promoting the use of Welshlanguageand, as part of our development programme,give everyone the opportunity to learn Welsh if they wish to do so, offering learningprogrammes frombeginner right through to fluent.

Sport Wales embraces ablended approachto work,where you will beable to splityourtime between the office and home.

Sport Wales strongly advocates continuous learning and improvement. On your very first day of work, you will embark on a tailored induction programme and will be offered all the essential training to get you started. Joining Sport Wales means joining a culture of learning and continuous professional development. Job specific training, lunchtime workshops, coaching and mentoring, improving Welsh language skills and long term study opportunities are all part of being on our team.

How you’ll contribute

You will show team leadership skills, demonstrating these to your team and showing good customer focused service skills which will enhance the service offer at Sport Wales.

Who you’ll work with

You will be working within catering team and liaising with Sport Wales community to ensure all catering & hospitality are provided in line with the business needs of the building, and to ensure that all communication is completed in a professional manner at all times.

What you’ll need

To be a confident, outgoing & engaging individual who can lead a team with strong leadership skills, that reflect Sport Wales core values

General Assistants, Casual and Agency staff

Job Purpose

As the Operations Supervisor of a large Catering and Housekeeping department, you will be responsible for delivering high-quality customer service experience. You will lead the team in its provision of the service and provide a warm welcome to all customers and visitors,so that the reputation of Sport Wales National Centre’s Catering and Housekeeping function is maintained and enhanced.

Main Duties

Promote a welcoming environment with a high level of Customer Care-train, lead, encourage and support all staff to achieve and maintain the same standard.

Be responsible for the development, motivation and continuous improvement of the department and its team.

Be aware of current food trends to enable Sport Wales to develop the foodservice offer into a market leader.

Be responsible for Food Delivery, Storage, Preparation and Kitchen Operation tasks, to ensure high standards to Food Safety and Health and Safety legislation is achieved.

Ensure all control checks are carried out and completed as set out in the Sport Wales Food Safety Management System (FSMS) and are ready for inspection.

Be responsible for the high Operational standards and efficiencies of all areas within the department.

Be responsible for the Performance Management of team members, to include training and staff appraisals.

Ensure daily pre-service briefings are carried out.

Manage and control staff breaks.

Manage staff holidays and TOIL, ensuring all areas are covered to meet the needs of the business.

To assist with housekeeping service duties as required.

Actively encourages sustainability, well-being and equality, valuing diversity and difference

Work flexibly, performing any other duties as required, where relevant to the post and appropriate to the grade.

Fulfil responsibilities which contribute to delivering an exemplary service for Sport Wales in respect of our statutory duties, including the Well-being of Future Generations (Wales), Equality, Information Security, Risk Management, Safeguarding, Financial Regulation and Health, Safety & Environment.

Health & Safety

To respond to any emergency situations and record all accidents as required.

To assist in the evacuation procedures for the Centre.

In accordance with the provisions of the Health and Safety at Work Act 1974, to take reasonable care for the health and safety of yourself and others who may be affected by your acts or omissions at work. To co-operate with the Sports Council for Wales in compliance with its duties under any health and safety provisions.

General

To act in a fair and respectful way in dealing with others, valuing diversity and difference.

To wear the appropriate uniform and maintain a high level of personal hygiene.

Comply with any customer service queries e.g., dealing with customer comments or queries/complaints.

To provide assistance to other Sport Wales staff consistent with ensuring that the operational requirements of the Centre are met.

To help maintain a tidy and hygienic environment in all areas of the Centre (internal and external).

This list is not to be regarded as exclusive or exhaustive as there may be other duties required within the post holder’s capabilities and grading in any area of the Sport Wales operations.

Work patterns will require reasonable flexibility in accordance with the needs of the Centre.

Our Values

Our approach to enabling sport in Wales to thrive is evolving. We are committed to continually challenging ourselves to:

Learn Together - Constantly exploring, testing and reviewing

Deliver Together - Sharing outcomes, nurturing open and honest relationships, providing robust feedback, constantly improving performance

Celebrate Together - Recognising our shared successes through effective partners

By:

Acting with Integrity - Understanding and Respecting each other’s culture and values. Promoting equality and diversity

Adding Value - Ensuring the optimum mix of support, challenge, investment, skills, and expertise to achieve our shared outcomes.

Encouraging Innovation - Welcoming new ideas and approaches and supporting ambition and fresh thinking.Not being afraid to feel uncomfortable.

Person Specification

Area of focus Essential Requirements Desirable Requirements

Education

Education

Basic Food hygiene

Intermediate Food hygiene certificate

NVQ3 Food service or equivalent

Experience

2 years’ minimum experience in a supervisory role.

Previous experience of working in a restaurant/cafeteria.

Cash handling experience

Good customer care skills

Good team player

Ability to work under pressure and to meet deadlines.