Catering Manager

ISS; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A world-leading workplace and facility management company is seeking a Catering Manager to oversee operations in London. The successful candidate will drive efficiency, inspire their team, and ensure outstanding service. This role is pivotal in shaping the catering service and enhancing client satisfaction.

Qualifications

• Food Safety Level 2 certified with a strong chef background.
• Proven passion for food and customer service excellence.
• Skilled in managing kitchen operations.

Responsibilities

• Lead and develop the catering team.
• Drive innovation and introduce new culinary concepts.
• Oversee chef development and menu alignment.

Skills

Food Safety Level 2

Team Leadership

Customer Service

Communication

Operational Efficiency

Tools

EPOS systems

Microsoft Office

Job description

Social network you want to login/join with:

You will be responsible for overseeing all aspects of the catering service, ensuring it meets the highest standards while respecting the cultural nuances of our client.

With a strategic mindset, you will drive operational efficiency, growth, and profitability, while also inspiring and developing your team to deliver an outstanding customer experience.

This role offers the opportunity to make a meaningful impact—shaping the service offering, motivating a dedicated team, and contributing to the continued success of a flagship contract.

If you are a confident leader with a proven track record in hospitality, excellent organisational skills, and a desire to deliver exceptional service, we would love to hear from you.

Key Responsibilities

• Lead and develop the catering team, promoting continuous improvement and training
• Drive innovation and collaborate on introducing new culinary concepts
• Oversee chef development and ensure menus align with client expectations and trends
• Maintain client reporting to monitor satisfaction and performance
• Work with events teams to deliver impactful catering experiences
• Enhance operational efficiency through process improvement
• Build strong relationships across teams, clients, and stakeholders

Professional and Personal Competencies/Qualifications

• Food Safety Level 2 certified with a strong chef background and team leadership experience
• Proven passion for food and delivering excellent customer service
• Experienced in using EPOS till systems and food ordering platforms
• Proficient in Microsoft Office for operational and reporting tasks
• Strong communication skills to build and maintain client confidence
• Skilled in managing kitchen operations and team performance
• Committed to high food safety and service standards

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers daily, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards, and caring people, we help our customers achieve their purpose—whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.

ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.