Private Patients Manager
ISS Facilities Services
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Job summary
ISS Facilities Services in London is seeking a Private Patients Manager to oversee day-to-day catering operations across ward areas, private patient facilities and children’s unit. You will ensure high-quality service for patients, visitors and staff, while maintaining food safety, hygiene and budget compliance.
Lead and develop catering teams, manage stock control, and collaborate with suppliers and clinical teams to support service delivery within the Trust.
Qualifications
- Experience managing catering, hospitality or food service operations.
- Knowledge of food hygiene regulations and HACCP principles.
- Experience leading, supervising and developing teams.
- Understanding of stock control, purchasing and budget-conscious service delivery.
- Experience maintaining compliance records, audits and operational documentation.
- Ability to communicate effectively with a wide range of stakeholders, including patients, staff, suppliers and senior management.
- Strong organisational and problem-solving skills.
- Commitment to health, safety, hygiene and service excellence.
Responsibilities
- Manage daily operational delivery of catering services across ward areas and private patient facilities.
- Lead, support and supervise catering staff including recruitment, rota management, appraisals, training and attendance.
- Ensure compliance with HACCP procedures, food safety legislation, hygiene standards and departmental policies.
- Oversee stock control, ordering, receipt, storage, distribution and auditing of food and catering supplies.
- Monitor service performance and identify opportunities for cost improvements and service enhancements.
- Manage queries and service issues from patients, visitors and staff.
- Ensure cleaning schedules and food safety records are maintained and documented.
Skills
Job description
Contract Type: Fixed Term Contract - 12 months
We are seeking a Private Patients Manager to lead and coordinate the day-to-day operational management of catering services across ward areas, private patient facilities and the children's unit.
The successful candidate will ensure the delivery of a high-quality catering service for patients, visitors and staff, while maintaining compliance with food safety, hygiene and financial requirements.
We are looking for a proactive and organised manager who can oversee catering operations, manage staff, maintain excellent customer service standards and ensure robust stock, food safety and HACCP processes are consistently followed.
This role requires close collaboration with catering teams, suppliers and internal stakeholders to support the effective delivery of catering services across the Trust.
Manage the daily operational delivery of catering services across ward areas, private patient facilities and associated catering locations.
Lead, support and supervise catering staff, including recruitment, rota management, appraisals, training and attendance management.
Ensure compliance with HACCP procedures, food safety legislation, hygiene standards and departmental policies.
Oversee stock control, ordering, receipt, storage, distribution and auditing of food and catering supplies.
Monitor service performance and identify opportunities for cost improvements, income generation and service enhancements.
Manage customer, patient, visitor and staff queries, concerns and service issues effectively.
Ensure cleaning schedules, temperature monitoring, food safety records and administrative documentation are maintained and completed accurately.
Work collaboratively with suppliers, clinical teams, dietitians, catering colleagues and other Trust departments to support service delivery.
Experience managing catering, hospitality or food service operations.
Knowledge of food hygiene regulations and HACCP principles.
Experience leading, supervising and developing teams.
Understanding of stock control, purchasing and budget-conscious service delivery.
Experience maintaining compliance records, audits and operational documentation.
Ability to communicate effectively with a wide range of stakeholders, including patients, staff, suppliers and senior management.
Strong organisational and problem-solving skills.
Commitment to health, safety, hygiene and service excellence.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Company: ISS Facilities Services Salary: Meets national minimum wage Hours: Full-time Location: London, SW3 6JJ Working pattern: On-site Job type: Contract Posting date: 11 Nov 2026 Closing date: 11 Dec 2026
Private Patients Manager
Contract: Healthcare
Location: London, SW3 6JJ
Hours of work: 37.5
Contract Type: Fixed Term Contract - 12 months
We are seeking a Private Patients Manager to lead and coordinate the day-to-day operational management of catering services across ward areas, private patient facilities and the children's unit.
The successful candidate will ensure the delivery of a high-quality catering service for patients, visitors and staff, while maintaining compliance with food safety, hygiene and financial requirements.
We are looking for a proactive and organised manager who can oversee catering operations, manage staff, maintain excellent customer service standards and ensure robust stock, food safety and HACCP processes are consistently followed.
This role requires close collaboration with catering teams, suppliers and internal stakeholders to support the effective delivery of catering services across the Trust.
Manage the daily operational delivery of catering services across ward areas, private patient facilities and associated catering locations.
Lead, support and supervise catering staff, including recruitment, rota management, appraisals, training and attendance management.
Ensure compliance with HACCP procedures, food safety legislation, hygiene standards and departmental policies.
Oversee stock control, ordering, receipt, storage, distribution and auditing of food and catering supplies.
Monitor service performance and identify opportunities for cost improvements, income generation and service enhancements.
Manage customer, patient, visitor and staff queries, concerns and service issues effectively.
Ensure cleaning schedules, temperature monitoring, food safety records and administrative documentation are maintained and completed accurately.
Work collaboratively with suppliers, clinical teams, dietitians, catering colleagues and other Trust departments to support service delivery.
Experience managing catering, hospitality or food service operations.
Knowledge of food hygiene regulations and HACCP principles.
Experience leading, supervising and developing teams.
Understanding of stock control, purchasing and budget-conscious service delivery.
Experience maintaining compliance records, audits and operational documentation.
Ability to communicate effectively with a wide range of stakeholders, including patients, staff, suppliers and senior management.
Strong organisational and problem-solving skills.
Commitment to health, safety, hygiene and service excellence.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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