Catering & Cleaning Manager — Guest Experience Leader

Compass Group PLC; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

Compass Group UK is seeking a General Manager to lead a high-end catering and cleaning operation in Reading. You will oversee breakfast, lunch, a sandwich bar, bakery, coffee bar, vending and hospitality services, ensuring outstanding customer experiences while maintaining strong client relationships.

The role is Monday to Friday, daytime, with occasional evening events. You will lead on-site teams, monitor performance and report to the client and line manager, focusing on service excellence and

Qualifications

• Experience leading high-quality catering, hospitality or contract catering operations.
• Proven ability to manage client relationships and deliver standout service.
• Strong commercial awareness with GP/budget management experience.

Responsibilities

• Lead onsite catering and cleaning teams to deliver high standards of food, service and experience.
• Oversee day-to-day operation and maintain excellent service levels.
• Build a welcoming, high-quality customer experience across all food and hospitality areas.
• Manage breakfasts, lunches, bakery, coffee bar, vending and hospitality services.
• Maintain strong client relationships and identify opportunities to develop the account.

Skills

Leadership

Client relationships

Customer service

Budget management

Food safety awareness

Team development

Communication

Job description

Compass Group UK is seeking a General Manager to lead a high-end catering and cleaning operation in Reading. You will oversee breakfast, lunch, a sandwich bar, bakery, coffee bar, vending and hospitality services, ensuring outstanding customer experiences while maintaining strong client relationships.

The role is Monday to Friday, daytime, with occasional evening events. You will lead on-site teams, monitor performance and report to the client and line manager, focusing on service excellence and