Catalog Program Manager

Amazon India; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated individual to enhance catalog creation processes. This role involves supporting product listings, managing customer complaints, and collaborating with partners to ensure quality. Candidates should possess a Bachelor's degree, strong attention to detail, and experience with data analysis. Join a dynamic team dedicated to improving customer experiences and driving process improvements. This is an exciting opportunity to contribute to a global leader in e-commerce, where your efforts will directly impact the quality of a vast product catalog.

Qualifications

• Bachelor's degree required with experience in process creation.
• Strong analytical skills with proficiency in Excel.

Responsibilities

• Support catalog creation and resolve product-related issues.
• Coordinate with partners for onboarding and training on tools.

Skills

Attention to detail

Self-management

Process improvement

Data analysis

Education

Bachelor degree

Tools

Excel

Job description

Job ID: 2927767 | Amazon Commercial Services (South Africa) (Pty) Ltd

Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items available all over the world, all the time?

The Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity for self-management. In addition, the candidate must demonstrate an approach to continuously advocating for, and driving improvements on behalf of our customers.

Key job responsibilities

1. Provide support for catalog creation, listing products, shipment related issues, etc.
2. Handle cases related to inbounding, product issues, and customer complaints.
3. Guide partners for completing onboarding formalities and train them on internal tools.
4. Co-ordinate with partners and internal teams for catalog creation & product imaging.
5. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
6. Document processes & regularly update existing SOPs.
7. Review & suggest SOP changes required, if any, to the team based on input from Business managers.
8. Handle daily, weekly, and monthly business reports.
9. Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners.

BASIC QUALIFICATIONS

• Bachelor degree
• Experience in process creation and improvement
• Experience with Excel: ability to process and analyze data on a daily basis

PREFERRED QUALIFICATIONS

• Experience in back office operations, escalation management, and troubleshooting environments

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.