Catalog Program Manager

Amazon.com, Inc.; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated individual to enhance catalog creation processes. This role involves supporting product listings, managing inbound issues, and collaborating with partners to ensure a seamless experience. The ideal candidate will possess a keen attention to detail and a commitment to driving continuous improvements. Join a dynamic team dedicated to delivering excellence and fostering a culture of innovation. If you're passionate about optimizing processes and enhancing customer experiences, this opportunity is perfect for you.

Qualifications

• Bachelor's degree required with experience in process creation and improvement.
• Strong ability in data analysis and proficiency in Excel.

Responsibilities

• Support catalog creation and handle product-related issues.
• Coordinate with partners for onboarding and training on tools.
• Review and improve catalog content quality based on guidelines.

Skills

Attention to detail

Self-management

Process improvement

Data analysis

Education

Bachelor degree

Tools

Excel

Job description

Job ID: 2927767 | Amazon Commercial Services (South Africa) (Pty) Ltd

Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?

Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity of self-management. In addition, the candidate must demonstrate an approach to continuously advocating for, and driving improvements on behalf of our customers.

Key job responsibilities

1. Provide support for catalog creation, listing products, shipment related issues etc.
2. Handle cases related to inbounding, product issues and customer complaints.
3. Guide partners for completing onboarding formalities and train them on internal tools.
4. Co-ordinate with partners and internal teams for Catalog creation & product imaging.
5. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
6. Document processes & regularly update existing SOPs.
7. Review & suggest SOP changes required if any to the team basis input from Business managers.
8. Handle daily, weekly and monthly business reports.
9. Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners.

BASIC QUALIFICATIONS

• Bachelor degree
• Experience in process creation and improvement
• Experience with Excel: ability to process and analyze data on daily basis

PREFERRED QUALIFICATIONS

• Experience back office operations, escalation management and troubleshooting environments

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.