Program Manager, Financial Disputes

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to enhance selection creation and improve customer experience. In this pivotal role, you will drive strategic roadmaps, manage cross-functional teams, and implement innovative solutions that engage Amazon Selling Partners. Your expertise in project management and data analysis will be crucial in delivering impactful results and enhancing operational efficiency. Join a diverse and inclusive workplace that empowers you to make a difference while working on exciting projects that shape the future of e-commerce.

Qualifications

• 3+ years of program or project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsibilities

• Manage new and existing programs, delivering projects across multiple organizations.
• Create reports and metrics to demonstrate progress towards goals.

Skills

Project Management

Cross-Functional Team Leadership

Process Improvement

Data Analysis

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!

Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.

RBS is looking for a Program Manager to join an exciting program which offers new selection creation for Amazon thereby improving Selection for customers.

As Program Manager you will:

1. Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions.
2. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving the adoption of the product.
3. Create reports and metrics to demonstrate progress towards goals, provide new insights, and send regular updates to senior leadership.

About You:

1. Leader: You have lead cross-functional teams against tangible milestones and consistently delivered valuable projects. You have ability to think both strategically and tactically in a high-energy, fast paced environment.
2. Doer: You’ve successfully delivered end-to-end projects, working through the many obstacles along the way.
3. Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss.
4. Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion.
5. Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members, selling partners.
6. Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.

Key job responsibilities

1. Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations.
2. Work directly with operations leaders, support leaders, and third party vendors to design and deliver scalable solutions.
3. Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on-time.
4. Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate.
5. Influence design and development of strategic processes.
6. Work with program managers and business leaders to communicate and impact critical business initiatives.
7. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.
8. Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
9. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence.

BASIC QUALIFICATIONS

1. 3+ years of program or project management experience.
2. 3+ years of working cross functionally with tech and non-tech teams experience.
3. 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
4. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
5. Experience defining program requirements and using data and metrics to determine improvements.

PREFERRED QUALIFICATIONS

1. 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
2. 3+ years of driving process improvements experience.
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
4. Experience building processes, project management, and schedules.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.