Casualty Claims Handler

Indesure Recruitment; Liverpool; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Indesure Recruitment is recruiting for a Real Estate Senior Account Handler/Claims Handler (Casualty) in the UK. The role covers UK and European casualty claims, including Public Liability injury and third-party property damage, with hybrid work arrangement.

You will oversee cradle-to-grave claims, investigate coverage, liability and reserves, manage client accounts and liaise with insurers, brokers and adjusters. A strong technical skillset and reporting ability are essential.

Qualifications

• At least 2 years casualty claims-handling experience.
• Strong Public Liability injury and TPPD experience.
• Experience handling claims cradle to grave.
• Knowledge of UK claims protocols, including the low-value claims portal.
• Confident managing a significant caseload and client accounts.
• Strong technical, communication and report-writing skills.
• Desirable: professional claims qualification or progress towards one.
• Real Estate or European claims experience beneficial but not essential.

Responsibilities

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting SLAs

Skills

Casualty claims

PL experience

TPPD experience

End-to-end claims

UK protocols

Client accounts

Report writing

Communication skills

European language skills

Education

Claims qualification

Job description

We’re Hiring – Real Estate Senior Account Handler/Claims Handler (Casualty)

? Chelmsford Or Glasgow – Hybrid Working

Up to £41,000 + Bonus

Hybrid Working (4 days in through probation, then dropping to 3 days in the office and 2 from home)

I’m working with a leading independent loss adjusting business that is looking for an experienced Real Estate Senior Account Handler to join its Casualty team.

You’ll manage UK and European Real Estate Casualty claims from cradle to grave, primarily involving Public Liability injury and third-party property damage.

The role will involve:

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting agreed SLAs

What we’re looking for:

• At least 2 years casualty claims-handling experience
• Strong Public Liability injury and TPPD experience
• Experience handling claims from cradle to grave
• Knowledge of UK claims protocols, including the low-value claims portal
• Confidence managing a significant caseload and client accounts
• Strong technical, communication and report-writing skills
• A professional claims qualification, or progress towards one, would be desirable

Real Estate, European claims experience or additional European language skills would be beneficial, although they are not essential.