Casualty Claims Handler

Indesure Recruitment; Cumbernauld; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Indesure Recruitment is seeking a Real Estate Senior Account Handler to join its casualty team. You will manage UK and European casualty claims from cradle to grave, focusing on Public Liability injury and third-party property damage.

The role involves desktop handling, policy coverage assessments, reserves, and liaising with insurers, brokers and clients. Hybrid working is offered, with a balance of office and home-based days through probation and beyond.

Qualifications

• At least 2 years casualty claims-handling experience.
• Strong Public Liability injury and TPPD experience.
• Experience handling claims cradle to grave.
• Knowledge of UK claims protocols, including the low-value claims portal.
• Confident with a significant caseload and client accounts.
• Strong technical, communication and report-writing skills.
• A professional claims qualification, or progress towards one, would be desirable.

Responsibilities

• Desktop handling of UK and European casualty claims.
• Investigating policy coverage, liability and reserves.
• Managing delegated and non-delegated claims.
• Acting as a technical referral point when required.
• Managing client accounts and attending client meetings.
• Liaising with insurers, brokers, insureds and adjusters.
• Producing client reports, MI and performance information.
• Managing files proactively and meeting agreed SLAs.

Skills

Casualty claims-handling

Public Liability

TPPD

Cradle to grave

Client accounts

Report writing

UK claims protocols

Professional qualification (desirable)

Job description

We’re Hiring – Real Estate Senior Account Handler/Claims Handler (Casualty)

? Chelmsford Or Glasgow – Hybrid Working

Up to £41,000 + Bonus

Hybrid Working (4 days in through probation, then dropping to 3 days in the office and 2 from home)

I’m working with a leading independent loss adjusting business that is looking for an experienced Real Estate Senior Account Handler to join its Casualty team.

You’ll manage UK and European Real Estate Casualty claims from cradle to grave, primarily involving Public Liability injury and third-party property damage.

The role will involve:

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting agreed SLAs

What we’re looking for:

• At least 2 years casualty claims-handling experience
• Strong Public Liability injury and TPPD experience
• Experience handling claims from cradle to grave
• Knowledge of UK claims protocols, including the low-value claims portal
• Confidence managing a significant caseload and client accounts
• Strong technical, communication and report-writing skills
• A professional claims qualification, or progress towards one, would be desirable

Real Estate, European claims experience or additional European language skills would be beneficial, although they are not essential.