Casualty Claims Handler

Indesure Recruitment; Wolverhampton; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Indesure Recruitment is seeking a Real Estate Senior Account Handler to manage UK and European casualty claims from cradle to grave, focusing on Public Liability injury and TPPD. The role is hybrid (Chelmsford or Glasgow) and offers up to £41,000 plus bonus.

You will handle desktop claims, investigate coverage, reserves and liability, manage client accounts, and liaise with insurers and brokers. A professional claims qualification (or progression) is desirable.

Qualifications

• At least 2 years casualty claims-handling experience.
• Strong Public Liability injury and TPPD experience.
• Experience handling claims cradle to grave.
• Knowledge of UK claims protocols, including the low-value claims portal.
• Confidence managing a significant caseload and client accounts.
• Strong technical, communication and report-writing skills.
• A professional claims qualification, or progress towards one, would be desirable.

Responsibilities

• Desktop handling of UK and European casualty claims.
• Investigating policy coverage, liability and reserves.
• Managing delegated and non-delegated claims.
• Acting as a technical referral point when required.
• Managing client accounts and attending client meetings.
• Liaising with insurers, brokers, insureds and adjusters.
• Producing client reports, MI and performance information.
• Managing files proactively and meeting agreed SLAs.

Skills

Casualty claims handling

Public Liability injury

TPPD experience

Client accounts management

Report writing

Communication skills

Education

Professional claims qualification (desirable)

Tools

Low-value claims portal knowledge

Job description

We’re Hiring – Real Estate Senior Account Handler/Claims Handler (Casualty)

? Chelmsford Or Glasgow – Hybrid Working

Up to £41,000 + Bonus

Hybrid Working (4 days in through probation, then dropping to 3 days in the office and 2 from home)

I’m working with a leading independent loss adjusting business that is looking for an experienced Real Estate Senior Account Handler to join its Casualty team.

You’ll manage UK and European Real Estate Casualty claims from cradle to grave, primarily involving Public Liability injury and third-party property damage.

The role will involve:

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting agreed SLAs

What we’re looking for:

• At least 2 years casualty claims-handling experience
• Strong Public Liability injury and TPPD experience
• Experience handling claims from cradle to grave
• Knowledge of UK claims protocols, including the low-value claims portal
• Confidence managing a significant caseload and client accounts
• Strong technical, communication and report-writing skills
• A professional claims qualification, or progress towards one, would be desirable

Real Estate, European claims experience or additional European language skills would be beneficial, although they are not essential.