Casualty Claims Handler

Indesure Recruitment; Chester; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Indesure Recruitment supports a leading loss adjusting business in recruiting a Real Estate Senior Account Handler to join its Casualty team. The role covers UK and European real estate casualty claims, focusing on Public Liability injuries and third-party property damage.

Hybrid working in the UK with a salary up to £41,000 plus bonus. You will handle claims desk-side, assess coverage, liabilities and reserves, manage client accounts, and liaise with insurers, brokers and adjusters, delivering

Qualifications

• Casualty claims handling experience
• Public Liability and TPPD exposure
• Cradle-to-grave claims management
• Knowledge of UK claims protocols
• Strong written and verbal communication skills
• Desirable: professional claims qualification progress toward one

Responsibilities

• Desktop handling of UK and European casualty claims
• Investigate policy coverage, liability and reserves
• Manage delegated and non-delegated claims
• Act as technical referral point when required
• Manage client accounts and attend client meetings
• Liaise with insurers, brokers, insureds and adjusters
• Produce client reports and performance information
• Maintain files and meet SLAs

Skills

Casualty claims

Public Liability

TPPD

Client accounts

Report writing

Stakeholder liaison

Education

Professional claims qualification

Tools

Claims portal

Job description

We’re Hiring – Real Estate Senior Account Handler/Claims Handler (Casualty)

? Chelmsford Or Glasgow – Hybrid Working

Up to £41,000 + Bonus

Hybrid Working (4 days in through probation, then dropping to 3 days in the office and 2 from home)

I’m working with a leading independent loss adjusting business that is looking for an experienced Real Estate Senior Account Handler to join its Casualty team.

You’ll manage UK and European Real Estate Casualty claims from cradle to grave, primarily involving Public Liability injury and third-party property damage.

The role will involve:

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting agreed SLAs

What we’re looking for:

• At least 2 years casualty claims-handling experience
• Strong Public Liability injury and TPPD experience
• Experience handling claims from cradle to grave
• Knowledge of UK claims protocols, including the low-value claims portal
• Confidence managing a significant caseload and client accounts
• Strong technical, communication and report-writing skills
• A professional claims qualification, or progress towards one, would be desirable

Real Estate, European claims experience or additional European language skills would be beneficial, although they are not essential.