Casual Trading Assistant

British and Irish Association of Zoos and Aquariums (BIAZA); Greater London; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free entry to wetland centres for you

Free car parking

Bike storage

Colleague discount on shopping and mem

Job summary

WWT Slimbridge (Centre) is seeking proactive individuals to join our trading team. You will welcome visitors warmly and work to maximise sales and membership recruitment to support conservation work. You will primarily staff the retail shop, assist with optics sales, and maintain stock levels while being prepared to help in other departments.

This casual, ad hoc role requires weekend and holiday availability. Training will be provided to develop product knowledge and customer service excellence.

Qualifications

• experience of working in a team
• confident using an EPOS till system
• show your creative side with visual merchandising
• exceptional customer service skills

Responsibilities

• provide a warm and informative welcome to visitors
• maximise sales and membership recruitment in the retail area
• serve members and non-members, assist with optics sales
• work across visitor services and catering departments as needed

Skills

EPOS till system

Teamwork

Visual merchandising

Customer service

Job description

WWT Slimbridge (Centre)

South West Closing date for applications is: 3rd Oct 2026

Contact: Recruitment Team ([e-mail]) Sector: Hospitality/Catering Type: Paid Contract type: Part-time Salary: £12.81 per hour

About The Role

We are looking for proactive individuals to join our trading team. You will provide a warm and informative welcome to all our visitors and will work to maximise sales and membership recruitment. You will have a passion for exceptional customer service, and will contribute to the delivery of agreed targets, helping generate profits that support the conservation work of WWT.

Working mainly in our retail shop area you will be serving both members and non-member visitors, while keeping our shop fully stocked and offering assistance to visitors on optics sales. Full optics training will be provided. You will also be required to work across visitor services and catering departments, depending on the needs of the organisation.

This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.

About You

The successful candidate will:

• have experience of working in a team.
• be confident using an EPOS till system.
• show your creative side with visual merchandising.
• have exceptional customer service skills to engage with our visitors.

Sound like your kind of role? Take a look at the full job description to find out more.

We will be actively reviewing applications and interviews will be held on a rolling basis. The advert may close early if a successful candidate is found.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Contributory pension scheme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410