Casual Tech & Customer Experience Consultant

Singtel Group; Doncaster; On-site; Confidential; Full time

Benefits offered by this job

Product discounts

Wellbeing support (counselling)

Flexible rosters

Job summary

Optus in Doncaster is seeking a Casual Retail Service Consultant to deliver standout customer experiences with optimism and genuine care. You’ll explore our range, explain tech simply and help customers find personalised solutions that make their day.

Join a welcoming team with flexible rosters, access to staff discounts, and wellbeing support. If you love helping people and thriving in a lively retail environment, apply now and be part of the Optus experience.

Qualifications

• Service excellence to understand customer needs and deliver genuine support.
• Ability to explain tech simply and guide customers to solutions.
• Empathy and integrity in handling challenging enquiries.
• Calm, practical approach to resolving issues and improving outcomes.
• Collaborative mindset to support teammates and create a welcoming environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service Superpower

Tech Explorer

Problem Solving

Composure Under Pressure

Team Spirit

Job description

Optus in Doncaster is seeking a Casual Retail Service Consultant to deliver standout customer experiences with optimism and genuine care. You’ll explore our range, explain tech simply and help customers find personalised solutions that make their day.

Join a welcoming team with flexible rosters, access to staff discounts, and wellbeing support. If you love helping people and thriving in a lively retail environment, apply now and be part of the Optus experience.