Casual Sales Assistant

Lindt & Sprungli (U.K.) Limited; Swindon; On-site; GBP 11,000 - 17,000; Full time

Job summary

Lindt & Sprüngli (U.K.) Limited is seeking store staff for Swindon on a 0 hours casual contract. You will be part of the Lindt brand ambassadors delivering exceptional customer service and upholding the Lindt Service proposition in a dynamic retail environment.

Responsibilities include greeting customers, processing transactions, promoting products, and maintaining high standards of store presentation. Previous retail experience and a flexible approach are preferred.

Qualifications

• Experience in retail environments is preferred.
• Strong communication and interpersonal skills.
• Able to work flexible hours including weekends.

Responsibilities

• Customer Service Role: greet customers, assist with queries, and provide information about products.
• Work with team and Management to achieve set store targets.
• Maintain a professional appearance and a can-do attitude at all times.
• Process transactions at the till accurately and efficiently.
• Upsell products and promotions to customers and manage queues effectively.
• Ensure stock availability and assist with deliveries and replenishment.
• Support in keeping the store visually appealing and well stocked.

Skills

Retail experience

Customer service

Team player

Job description

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.

Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate We have an exciting opportunity where you could be a part of our incredible team. In this role you will: Support the store management team towards the accomplishment of the retail plan Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.

Where you’ll be based

This role is based in Swindon Store and is a 0 hours casual contract.

Key Responsibilities

Customer Service Role

Work with team and Management to achieve set store targets.

Be committed to working hours/working pattern.

Provide excellent standard of customer service.

When in work always have a can-do attitude

Have good working relationships in store and be part of the team.

Greet customers.

Accurately processing transactions through the till

Upsell and add on items as well as offering alternatives.

Effectively manage queues.

Support team with the Sampling of products and introducing customers to our Loyalty program

Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all

Delivery / Stock / replenishment Role

Work with team and Management to achieve set store targets.

Be committed to working hours/working pattern.

When in work always have a can-do attitude

Have good working relationships in store and be part of the team.

Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.

Processing deliveries efficiently

Keep stockroom organized and rotated.

Keeping shop floor fixtures full

Clear communication to management regarding low levels / sell ots VM / Gift Specialist Role

VM / Gift Specialist Role

Work with team and Management to achieve set store targets.

Be committed to working hours/working pattern.

When in work always have a can-do attitude

Reactive positively to change in pace.

Have good working relationships in store and be part of the team.

Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all

Support team in ensuring store always looks presentable and shoppable.

Build gifting to company guidelines.

Monitor Gifting levels, best sellers and react appropriately.

What experience you’ll bring

Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer

A highly motivated self-starter, with a drive for results

Excellent interpersonal skills, able to build relationships internally and externally.

An infectious can do attitude – ready to try new things and enthuse everyone you meet

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionantly Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.