Casual Sales Assistant

FLANNELS; Kingston upon Thames; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Real progression and growth

Premium environment to inspire

Training and development

Job summary

Flannels, a leading luxury fashion retailer, is seeking a Sales Assistant. You will be the face of luxury retail, greeting customers, styling with intent, and delivering a polished, high-quality shopping experience from opening to close.

Bring confidence, energy, and a genuine passion for customer service. You’ll work within a premium environment, contributing to strong sales, in-store promotions, and Loyalty perks while upholding brand standards and presentation.”

Qualifications

• Experience in luxury retail is preferred.
• Strong communication and people skills are essential.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Welcome every customer and create a memorable luxury experience.
• Ask questions, listen, and style with intent.
• Stay informed on collections, brands and trends to make informed recommendations.
• Present promotions, loyalty perks and add-ons effectively.
• Handle transactions with accuracy and confidence.
• Keep the shop floor pristine and presentation-focused.
• Prepare the store each morning through replenishment and setup.
• Identify opportunities for upsell and smarter alternatives.
• Deliver service that is consistently high and unmistakably Flannels.
• Follow policies and procedures to maintain brand standards.

Skills

Customer service

Communication skills

Teamwork

Retail experience

Job description

Flannels are where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for luxury fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly, you'll feel right at home.

The Role: Sales Assistant

This isn't your average shop floor job. As a Sales Assistant at Flannels, you're the face of luxury retail: the first impression, the trusted stylist, the reason customers come back. You'll create moments that feel personal, polished, and effortlessly luxury, from the second the doors open.

What's In It For You

• Competitive pay that reflects what you bring
• Staff discount across the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environment designed to inspire (yours and the customers)
• Training and development to sharpen your craft and grow your career

Your Development

From day one, you'll receive a full in-store induction. As you progress, you'll have access to internal development pathways, including Team Leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the wider Frasers Group.

What You'll Do

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
• Be Relevant: Stay connected to our people, our partners, and the planet.

Interest in this role is high, and once we find the right person, we close.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.