Casual Sales Assistant

FLANNELS; Romford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers brands

Real progression opportunities

Premium environment to inspire

Training and development

Job summary

Flannels in Romford seeks a Sales Assistant to embody luxury retail—greeting customers, styling with intent, and delivering a polished, personalized experience from opening. You’ll stay on top of collections and trends to make confident recommendations and bring promotions to life.

Join a fast-paced team, enjoy staff discounts across the Frasers Group, and access in-store development pathways as you grow your career in luxury fashion.

Qualifications

• Confidence, energy and a drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service and fashion.

Responsibilities

• Greet customers warmly and provide a personalised luxury experience.
• Ask questions, listen, and style with intent.
• Stay informed on collections, brands and trends to make trusted recommendations.
• Highlight promotions and loyalty perks during service.
• Handle transactions with accuracy and confidence.
• Keep the shop floor presentation flawless and replenished each morning.
• Identify add-on opportunities and smarter alternatives for customers.
• Deliver service that is consistent with Flannels standards.

Job description

Flannels are where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for luxury fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly, you'll feel right at home.

The Role: Sales Assistant

This isn't your average shop floor job. As a Sales Assistant at Flannels, you're the face of luxury retail: the first impression, the trusted stylist, the reason customers come back. You'll create moments that feel personal, polished, and effortlessly luxury, from the second the doors open.

What's In It For You

• Competitive pay that reflects what you bring
• Staff discount across the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environment designed to inspire (yours and the customers)
• Training and development to sharpen your craft and grow your career

Your Development

From day one, you'll receive a full in-store induction. As you progress, you'll have access to internal development pathways, including Team Leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the wider Frasers Group.

What You'll Do

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
• Be Relevant: Stay connected to our people, our partners, and the planet.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.