Casual Sales Assistant

FLANNELS; Stoke-on-Trent; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Competitive pay reflective of your, in

Training and development to sharpen你的

Professional progression within Flan­n

Job summary

Flannels, a luxury fashion retailer, is seeking a Sales Assistant to be the face of our brand. You will welcome customers, style with intent, and stay ahead of trends across designer and contemporary lines.

Join a premium environment with strong in-store development and progression opportunities, including training and career growth within the Frasers Group family. You’ll contribute to a high-standard shopping experience every day.

Qualifications

• Strong customer service approach and a friendly, helpful manner.
• Excellent communication and listening skills to understand customer needs.
• Ability to work well with others in a fast-paced retail environment.
• Willingness to learn, adapt and grow within the brand.
• Interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless with strong presentation.
• Get the store trade-ready each morning through replenishment and prep.
• Spot opportunities for add-ons or smarter alternatives.

Skills

Customer service

Communication

People skills

Retail experience

Flexibility

Job description

Flannels are where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for luxury fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly, you'll feel right at home.

The Role: Sales Assistant

This isn't your average shop floor job. As a Sales Assistant at Flannels, you're the face of luxury retail: the first impression, the trusted stylist, the reason customers come back. You'll create moments that feel personal, polished, and effortlessly luxury, from the second the doors open.

What's In It For You

• Competitive pay that reflects what you bring
• Staff discount across the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environment designed to inspire (yours and the customers)
• Training and development to sharpen your craft and grow your career

Your Development

From day one, you'll receive a full in-store induction. As you progress, you'll have access to internal development pathways, including Team Leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the wider Frasers Group.

What You'll Do

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
• Be Relevant: Stay connected to our people, our partners, and the planet.

Interest in this role is high, and once we find the right person, we close.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.