Casual Sales Assistant

FLANNELS; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Career progression

Training & development

Premium environment

Job summary

Flannels is looking for a Sales Assistant to deliver exceptional customer service in a premium retail environment. You will greet customers, listen to their needs, and style recommendations with confidence, while staying up to date on current collections and trends.

You’ll handle transactions efficiently, keep the store presentation top‑notch, and support replenishment and daily prep. A passion for designer and contemporary fashion helps you connect with customers and close sales.

Qualifications

• Strong communication and people skills.
• Genuine passion for customer service.
• Retail experience is a plus.

Responsibilities

• Welcome every customer and greet them like a special guest.
• Ask the right questions, listen, and style with intent.
• Stay knowledgeable on collections, brands, and trends.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless and replenished.
• Deliver consistent, high‑quality service at all times.

Skills

Customer service

Communication

Retail experience

Teamwork

Flexibility

Fashion interest

Job description

Flannels are where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for premium fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly, you'll feel right at home.

The Role: Sales Assistant

What's In It For You

• Competitive pay that reflects what you bring
• Staff discount across the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environment designed to inspire (yours and the customers)
• Training and development to sharpen your craft and grow your career

What You'll Do

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

How We Work

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
• Be Relevant: Stay connected to our people, our partners, and the planet.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.