Casual Sales Assistant

FLANNELS; Gateshead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Progression opportunities

Premium environment

Training and development

Job summary

Flannels is seeking a Sales Assistant to be the face of luxury retail in the UK. You will greet customers, listen to their needs, and style with intent, reflecting the premium brands on offer.

You’ll handle transactions, keep the floor pristine, and help drive promotions and loyalty perks. We value energy, clear communication, reliability, and a genuine passion for designer fashion.

Qualifications

• Friendly, engaging customer service
• Clear communication with customers and team
• Interest and awareness of designer fashion trends

Responsibilities

• Greet customers as they enter the store
• Ask questions, listen, and style with intent
• Stay informed on collections, brands and trends
• Promote promotions and loyalty perks to customers
• Handle transactions accurately and confidently
• Keep the shop floor immaculate and presentation-focused
• Assist with replenishment and store readiness
• Identify add-on opportunities and upsell where appropriate
• Deliver consistent, thoughtful service in line with Flannels standards
• Follow company policies and procedures to maintain high standards

Skills

Customer service

Communication

Fashion interest

Reliability

Flexibility

Team player

Job description

Flannels are where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for premium fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly, you'll feel right at home.

The Role: Sales Assistant

This isn't your average shop floor job. As a Sales Assistant at Flannels, you're the face of luxury retail: the first impression, the trusted stylist, the reason customers come back. You'll create moments that feel personal, polished, and effortlessly premium, from the second the doors open.

What's In It For You

• Competitive pay that reflects what you bring
• Staff discount across the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environment designed to inspire (yours and the customers)
• Training and development to sharpen your craft and grow your career

What You'll Do

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that’s consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They’re what keep the standard high.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
• Be Relevant: Stay connected to our people, our partners, and the planet.

What You’ll Bring

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.