Casual Sales Assistant

Frasers Group; Derby; On-site; GBP 18,000 - 22,000; Part time

Job summary

Frasers Group is seeking a Casual Sales Assistant to enhance customer loyalty and sales through exceptional service. The role involves engaging with customers, supporting store operations, and maintaining high presentation standards. Flexibility and a passion for retail are essential.

Qualifications

• Relevant customer-facing experience required.
• Ability to meet sales targets.

Responsibilities

• Greet and engage with customers upon arrival.
• Deliver a world-class customer experience.
• Maintain high standards of personal presentation.

Skills

Customer Service

Communication

Teamwork

Job description

About Frasers

Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore, and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands, and service – staying true to the vision set out by Hugh Fraser.

Job Description

The Role of Casual Sales Assistant:

A customer-focused role driving customer loyalty and sales through the provision of an individual bespoke service. The role has accountability for delivering exceptional service to meet personal and business targets. It requires inspiring customers through your belief and love of our products. We seek someone eager to continuously learn and develop their service skills, product knowledge, and behaviors in our ever-changing retail environment. Successful candidates will actively share ideas and identify opportunities to enhance the store environment and grow the business.

While this is a customer-facing role, flexibility to support colleagues in other store areas when required is essential.

Key Accountabilities

• Greet and engage with customers upon arrival, answering initial queries such as 'where is buy and collect'.
• Assist customers with security tags left on at barriers.
• Support on nearby tills when necessary.
• Deliver a world-class customer experience that stands out in the marketplace.
• Help style customers with attention to detail by actively listening to their needs.
• Introduce and demonstrate enthusiasm for multi-channel services to drive sales and customer loyalty.
• Resolve queries face-to-face or via telephone effectively.
• Maintain replenishment standards and stockroom organization to ensure product availability.
• Maintain high standards of personal presentation.
• Support in-store events, providing ideas and feedback for improvement.
• Uphold visual standards to attract customers and drive sales.
• Participate in loss prevention efforts.
• Follow all health and safety policies at all times.

Qualifications

Essential Skills:

• Relevant customer-facing experience.
• Passion for enhancing the shopping experience.
• Ability to meet sales targets.
• Confident communication with colleagues and customers.
• Team player attitude.

Additional Information

• Think quickly and fearlessly, inspiring your team.
• Own your role, responsibilities, and results.
• Be relevant to our people, partners, and the planet.

This role has no guaranteed hours; work hours may vary weekly, and some weeks may have no hours offered.