Casual Sales Assistant

TN United Kingdom; Derby; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established retail destination is seeking a Casual Sales Assistant to provide exceptional customer service and drive sales. This role emphasizes the importance of customer loyalty through personalized service and requires a proactive approach to learning and development. Ideal candidates will thrive in a dynamic environment, showcasing their passion for products while supporting colleagues and maintaining high store standards. If you are enthusiastic about retail and eager to contribute to a vibrant team, this opportunity is perfect for you.

Qualifications

• Experience in a customer-facing role is essential.
• Ability to communicate confidently with customers.

Responsibilities

• Greet and engage with customers to enhance their shopping experience.
• Support colleagues in various store areas when needed.
• Maintain high standards of personal presentation and store environment.

Skills

Customer Service

Sales Skills

Communication

Teamwork

Education

Relevant Customer Facing Experience

Job description

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Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.

The Role of Casual Sales Assistant:

A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.

The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.

Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.

Key Accountabilities:

• To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
• Able to assist customers where security tags have been left on at the barriers
• Able to recognise and support on nearby tills if necessary.
• Deliver a world class customer experience that is unrivalled in the marketplace
• Display excellent attention to detail when helping to style customers by actively listening to their needs
• Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
• Resolve queries effectively face-to-face or on the telephone
• Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
• Maintain high standards of personal presentation
• Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
• Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
• Takes an active role in loss prevention within the store
• Adheres to all health and safety policies at all times
• Relevant customer facing experience which reflects the role
• Can demonstrate a passion for working with customers to enhance their shopping experience
• A desire and ability to deliver sales against targets set
• Ability to communicate confidently with colleagues and customers
• Be a team player
• Think without limits - Think fast, fearlessly, and take the team with you.
• Own it and back yourself - Own the basics, own your role and own the results.
• Be relevant - Relevantto our people, our partners and the planet.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.