Casual Retail Team Member West Byfleet

Cook-9; West Byfleet; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Paid breaks

Birthday leave

Staff discount

Profit sharing

Wellbeing program

Team meals

Job summary

COOK in West Byfleet is seeking a Casual Retail Team Member to welcome customers, support menu planning and promotions, and maintain a clean, fully stocked shop. You will handle till operations and assist with deliveries, stock takes, and shop paperwork in a friendly, customer-focused environment.

Excellent benefits and a team-oriented culture are highlighted, with a commitment to sustainability and community impact. Casual hours suit flexible schedules and an active retail team.

Qualifications

• Friendly customer-facing role experience is helpful.
• Ability to upsell and explain offers to customers.
• Willingness to learn COOK product range and food provenance.

Responsibilities

• Offer remarkable service; the customer is the focus of your work.
• Help customers plan menus or catering for occasions and discuss offers.
• Keep the shop immaculate, stocked, and visually appealing; ensure freezers are full.
• Operate the till accurately and efficiently.
• Understand shop paperwork and required checks.
• Open and close the shop; perform end-of-day reconciliation.

Skills

Customer service

Cash handling

Stock management

Till operation

Merchandise knowledge

Tools

POS system

Job description

Casual Retail Team Member -West Byfleet

Location: West Byfleet

Hours: Casual

Pay rate : £13.45 Per Hour

Join Our Retail Team! There’s more to COOK than food: our shops play active roles in the communities they serve and that’s thanks to the warmth, knowledge and care of our Retail Team. We’re looking for remarkable people to join us who can host customers in the shop just like they would at home.

The Role

• Offer remarkable service, the customer is always more important than anything else you are doing.
• Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about upcoming offers, products and promotions.
• We are a food business – make sure the shop always looks immaculate, clean and spotless, stock is replenished and rotated, and the freezers are full.
• Be a whizz on the till. Operate it efficiently and accurately.
• Understand the shop paperwork, necessary legal checks and their purpose.
• Open up the shop. Close the shop,End-of-day reconciliation
• Check in deliveries and placing orders, assist with stock taking as required.
• Look smart with apron, and name badge on at all times.

Good to Have

If you are a foodie then great, but we will train you to know our products, including how and where they are made, and to understand what dishes suit which occasions.

Experience not necessary but previous experience of working in Retail or in a customer facing role would be the icing on the cake.

Other bits

If you tick most of these boxes but not all—don’t stress. We’re all about potential.

Excellent Benefits including

• Paid breaks
• Paid leave on your birthdays, moving house, become grandparent or your child starts school for the first time
• staff profit share
• Wellbeing program
• 30% staff discount
• Access to CookieJar Smart Spending discounts and free food perks.
• Team meals , events & away days
• Be part of a B-Corp-certified business that values sustainability, people, and the community.

And many more.

What Cook is About

We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing.

Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK.