Casual Retail Assistant

TN United Kingdom; Peterborough; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading UK automotive parts distributor is seeking a Casual Retail Assistant to enhance customer service and sales. The role involves serving customers, fulfilling orders, and contributing to team performance. Ideal candidates will have proven experience in customer service or retail, be target-driven, and possess excellent communication skills.

Qualifications

• Proven customer service or sales experience in a customer-facing role.
• Target-driven and motivated to achieve results.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Assist the sales team with product promotions.

Skills

Customer Service

Sales

Problem Solving

Attention to Detail

Tools

MS Office

Job description

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About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is essential in delivering excellent Customer Service. You will be a key part of the team, contributing to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximising sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work on personal sales benchmarks.
7. Use the E-learning portal to develop product knowledge and improve performance.
8. Maintain cleanliness and tidiness in customer-facing areas of the branch.
9. Develop strong relationships with customers and understand their garage needs.
10. Represent the company professionally, promoting our values and maintaining a good image.
11. Work towards achieving relevant KPIs.

Working hours:

Casual basis to cover sickness and annual leave, including weekend work.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive problem-solving.
5. Confident with IT and computer systems.
6. Ability to work well with others.
7. Attention to detail.
8. Knowledge of car parts or automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages with parts, tools, garage equipment, and training. With over [number] branches nationwide and a turnover exceeding [£ amount], we are supported by centralized departments in procurement, marketing, and supply chain. Our integrated IT systems include the industry-leading catalogue system, Allicat, and the Servicesure garage program.