Casual Retail Assistant

GSF Car Parts Limited; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Casual Retail Assistant to enhance customer service and drive sales. In this dynamic role, you will engage with trade and retail customers, manage click and collect orders, and contribute to a positive team atmosphere. Your ability to build relationships and provide excellent service will be crucial in achieving branch targets. This position offers the opportunity to develop product knowledge through an E-learning portal while working in a supportive environment. If you thrive in a customer-focused role and enjoy working in a team, this is the perfect opportunity for you.

Qualifications

• Proven customer service or retail experience in a customer-facing role.
• Target-driven with excellent attention to detail and IT skills.

Responsibilities

• Serve customers for click and collect and general orders while maximizing sales.
• Develop strong relationships with customers and understand their needs.

Skills

Customer Service

Sales

Attention to Detail

Teamwork

Problem Solving

IT Skills

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
   
2. Pick relevant parts from the warehouse to fulfil customer orders.
   
3. Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
   
4. Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
   
5. Check customer returns for resale, warranty or surcharge.
   
6. Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
   
7. Utilise the E-learning portal to develop product knowledge and improve performance.
   
8. Ensure that the customer facing areas of the branch are kept clean and tidy.
   
9. Develop strong working relationships with customers and understand their garage needs.
   
10. Always promote a good image of the company by representing our values and maintaining a professional appearance.
    
11. Always working towards the achievement of relevant set KPI’s.

Working hours:

Casual basis to cover sickness and annual leave. Will include weekend working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience within a customer facing role.
   
2. Target driven and motivated to achieve results.
   
3. Excellent customer service skills.
   
4. Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
   
5. Confident user of IT and computer systems.
   
6. The ability to work well with others.
   
7. Excellent attention to detail.
   
8. Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
   
9. Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.