Casual Retail Assistant

TN United Kingdom; Leicester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading automotive parts distributor in the UK is seeking a Casual Retail Assistant. This role is vital for delivering excellent customer service, achieving sales targets, and fostering strong customer relationships. You will assist customers with orders and contribute to a positive team environment.

Qualifications

• Proven customer service or sales/retail experience.
• Confident in using IT and computer systems.

Responsibilities

• Serve trade and retail customers for click and collect orders.
• Assist the sales team with product promotions.
• Develop strong relationships with customers.

Skills

Customer Service

Sales

Teamwork

Attention to Detail

Tools

MS Office

Job description

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About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is essential in delivering excellent Customer Service. You will contribute to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximizing sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions, answering telephone and electronic queries as needed.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team environment and work on personal sales benchmarks.
7. Use the E-learning portal to develop product knowledge and improve performance.
8. Keep customer-facing areas clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image of the company, representing our values.
11. Work towards achieving relevant KPIs.

Working hours: Casual basis to cover sickness and annual leave, including weekend work.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries, proactively seeking solutions.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and training. We have over [number] branches nationwide with a turnover exceeding £[amount] million. Our business benefits from integrated IT systems, including our industry-leading catalogue system, Allicat, and access to the Servicesure garage programme.