Casual Retail Assistant

TN United Kingdom; Basingstoke; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading automotive parts distributor is seeking a Casual Retail Assistant in Basingstoke. In this role, you will enhance customer satisfaction through effective service and sales. Responsibilities include handling orders and fostering positive customer relationships while achieving sales targets. Ideal candidates have a customer service background and the ability to collaborate effectively.

Qualifications

• Experience in a customer-facing role.
• Target-driven and motivated.
• Confident in using IT systems.

Responsibilities

• Serve trade and retail customers for click and collect orders.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Contribute to positive team performance and personal sales benchmarks.

Skills

Customer Service

Sales

Attention to Detail

Teamwork

Tools

MS Office

Job description

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About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is essential to delivering excellent Customer Service. You will be a key member of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries as needed.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work on personal sales benchmarks.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Keep customer-facing areas clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Represent the company professionally, promoting our values and maintaining a professional appearance.
11. Work towards achieving relevant KPIs.

Working hours: Casual basis to cover sickness and annual leave, including weekends.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries, seeking resolutions proactively.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and training. The group has numerous branches nationwide and a significant turnover. We operate under a unified brand since November 1, supported by centralized departments in procurement, supply chain, marketing, and national accounts. Our IT systems include our industry-leading catalogue system, Allicat, and access to the Servicesure garage program.