Casual Relief Support Worker - Young People

Gloucester City Homes; Gloucester; On-site; GBP 10,000 - 40,000; Part time

Job summary

Gloucester City Homes is seeking a Casual Relief Support Worker to support vulnerable young people aged 18-25 in a new supported housing setting. This role involves varying hours and responsibilities, providing crucial guidance and support to help residents enhance their skills for independent living. Essential qualities include strong communication, understanding of diverse needs, and a commitment to helping young people thrive.

Qualifications

• Experience with young people with complex needs.
• Ability to handle difficult customer situations effectively.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Support young people to achieve independence.
• Deliver one-to-one key work sessions.
• Encourage personal responsibility and engagement with services.

Skills

Communication

Interpersonal Skills

Negotiation

IT Skills

Customer Focus

Understanding Client Needs

Knowledge of Support Principles

Job description

At our new and exciting young persons supported housing property we are required to be agile to meet the changing and evolving needs on a day-to-day basis for the scheme. We therefore need to be able to adapt the exact staffing levels required and are seeking casual zero hours workers to support us in meeting the fluctuating demands of the service.

Hours offered will vary on a week-by-week basis across a range of shifts that may be any time between the hours 8am-10pm, 7 days a week across the team.

The opportunity

Its an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping.

A great opportunity to develop your skills, work varying hours around your other commitments and perhaps build your career in Supported Housing, as aCasual Relief Support Workeryou will support young people with multiple and complex needs, so they can articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives.

Within this role, youll deliver one to one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. Youll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities.

Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, youll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

Wed like you to have

• Proactively support young people with multiple and complex needs in enabling them to achieve independent living.
• Experience of dealing effectively and proactively with customers, in difficult situations where it is not always possible to meet customer needs/wishes.
• Ability to use IT systems, including PCs, mobile phones, digital cameras and PDAs, to gather, store and process information.
• Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• The ability to give accurate and up to date advice, information, and support on a broad range of topics.
• The ability to understand the needs and perceptions of clients; handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals; including the ability to deal with complex mental health, substance abuse and violent behaviour.
• Knowledge of the principles of psychologically informed environments, trauma informed care and strengths-based support or a willingness to learn.
• Understanding of, and commitment to, equality, diversity and inclusion.
  
  

GCH is under no obligation to offer work, or to provide a minimum number of hours of work each day or week as part of a Casual Relief Worker agreement. Workers will also have the right to refuse work offered.

Why us?

You may have sensed that were not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all.

We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.

Application Information

For more information on the role accountabilities and skills required, please check out the job description

Were interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement.

Closing date:1st July 2025.

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates.