Casual Receptionist

Millennium & Copthorne Hotels; Liverpool; On-site; GBP 16,531 - 20,664; Full time

Benefits offered by this job

Life Assurance

Cash Health Plan

Career development pathways

Discounted Accommodation & F&B

Apprenticeship/Placement/Training

Meals Provided on Duty

Subsidised car parking

Social events & wellbeing

Uniform

Length of Service holiday scheme

Recommend a Friend scheme

Job summary

Millennium & Copthorne Hotels in Liverpool is seeking a Casual Receptionist to deliver top‑quality guest service in a busy Beatles-themed property. You will handle guest requests professionally, multitask across a busy front desk and contribute to a welcoming atmosphere.

The ideal candidate has prior hotel reception experience, uses Opera CLOUD, demonstrates problem‑solving skills, confidence and a friendly, professional manner. Weekend and public holiday shifts may be required.

Qualifications

• Previous hotel reception experience in a hotel environment using Opera CLOUD.
• Excellent problem solving & multi-tasking skills.
• Confidence, professionalism and an engaging personality.
• Exceptional attention to detail & a passion for the industry.
• Flexible attitude to shifts – weekends/public holidays may be required.

Responsibilities

• Deliver excellent customer service to all guests staying in our Beatles-themed hotel.
• Manage all guest requests in a helpful and professional manner.
• Contribute to the team workload on each shift to ensure seamless service.

Skills

Problem solving

Multi-tasking

Guest service

Opera CLOUD

Confidence & professionalism

Attention to detail

Flexible shifts

Tools

Opera CLOUD

Job description

We’re looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.

Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc).

As a Casual Receptionist, your main role will be:

• Delivering excellent customer service to all guests staying in our unique Beatles-themed hotel
• Manage all requests we get from guests in a helpful & professional manner
• Contribute fairly to the teams workload on each shift to ensure seamless service for each guest

The ideal candidate for this role would have:

• Previous hotel reception experience in a hotel environment using Opera CLOUD
• Excellent problem solving & multi-tasking skills
• Confidence, professionalism and an engaging personality
• Exceptional attention to detail & a passion for the industry
• Flexible attitude to shifts – you may need to work weekends and/or public holidays

About the Hotel

Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork.

The hotel has one restaurant and 2 bars, one of which hosts some of the city’s top acoustic musicians every Friday and Saturday night.

For you

• Life Assurance
• Cash Health Plan cover option availableCareer development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Subsidised car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for certain roles)
• Length of Service related holiday scheme
• Recommend a Friend Scheme

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Key Information:

• Role: Casual Receptionist
• Salary: up to £12.86 per hour
• Working Hours: as required
• Address: Hard Days Night Hotel, Liverpool L2 6RR
  

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.