Casual - Porter

Hand Picked Hotels; Brockenhurst; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Service charge

28 days holiday

Uniform provided

Onsite parking

Pension

Wellbeing support

Discounted stays

Job summary

Hand Picked Hotels in the New Forest is seeking an enthusiastic Porter at Rhinefield House Hotel in Brockenhurst. You will greet guests, assist with arrivals, valet parking, luggage and guest orientation, ensuring a smooth, memorable stay.

This full-time role covers 5 days out of 7, includes a competitive £13.00 per hour plus service charge and excellent colleague benefits, and offers ongoing training and development within a supportive team pursuing hospitality excellence.

Qualifications

• Experience in customer-facing hospitality roles is beneficial.
• Strong communication and teamwork skills are essential.
• A proactive, guest-focused attitude with a friendly manner.

Responsibilities

• Welcome and engage with guests throughout their stay.
• Assist with arrivals, valet parking, luggage and guest orientation.
• Coordinate with departments to deliver seamless service and daily operations.
• Maintain a calm, helpful attitude under pressure.

Skills

Guest service

Teamwork

Communication

Job description

Hand Picked Hotels

Porter – Rhinefield House Hotel
Location: Brockenhurst, Hampshire, SO42 7QB
Salary: Starting at £13.00 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Porter at Rhinefield House Hotel, part of Hand Picked Hotels.
Nestled deep in the heart of the enchanting New Forest, Rhinefield House Hotel offers a truly unique place to build your hospitality career. This majestic former hunting lodge blends timeless elegance with modern luxury, creating a workplace as inspiring as it is welcoming. From grand oak-panelled halls and glittering chandeliers to the ornate Armada Restaurant, every space tells a story—and as part of our team, you’ll help bring those stories to life for our guests.
Working with us means being part of a passionate, professional, and supportive team dedicated to delivering exceptional experiences. You’ll play a key role in creating unforgettable stays—whether guests come for relaxation, celebration, fine dining, or simply to immerse themselves in the beauty of the New Forest. With luxuriant bedrooms, indulgent spa experiences, and breathtaking surroundings, Rhinefield House is a place where your commitment to outstanding service truly makes an impact.
If you’re enthusiastic, guest-focused, and excited to grow within a stunning heritage setting, Rhinefield House Hotel offers the perfect opportunity to develop your skills and thrive in your hospitality career.

What will the role involve?

As a Porter, you’ll be one of the first friendly faces our guests meet. You’ll welcome and engage with guests throughout their stay, offering personalised service and thoughtful recommendations that showcase your knowledge of the hotel and local area.
You’ll assist with arrivals, valet parking, luggage, and guest orientation, ensuring a smooth and memorable experience from the moment they step through the door. Strong teamwork and clear communication with all departments are essential, helping deliver seamless service and awareness of daily activities.
If you enjoy helping people and creating memorable moments, this role is for you.
This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
  
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Local knowledge of the surrounding area and places of interest would be advantageous.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.