Casual Passenger Assistant

Wiltshire Council; Trowbridge; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Flexible hours

Casual employment

Job summary

Wiltshire Council is seeking kind, reliable Passenger Assistants to join our casual bank across Wiltshire. The role supports drivers in transporting vulnerable students to and from school, with occasional wheelchair assistance.

It is term-time only, with hours arranged on your availability during school terms. Applicants should be patient, empathetic and community-minded, and you will work with a close-knit team.

Qualifications

• Casual bank role for Passenger Assistants across Wiltshire.
• Term-time only; hours offered during school term time.
• Support drivers to ensure vulnerable students travel safely and comfortably; confidence in handling mobility equipment is a plus.
• Hybrid working model: office on site for half the hours; community staff half admin in workplace; customer-facing roles on location.

Responsibilities

• Assist drivers to transport vulnerable students safely to and from school.
• Help with wheelchair mobility when needed.
• Be part of a supportive team and adapt to flexible working hours.

Skills

Kind

Reliable

Community-minded

Patient

Empathetic

Mobility equipment handling

Job description

Salary: £14.88 - £15.11 per hour (Inclusive of 12.07% enhancement in lieu of annual leave entitlement for casual workers)

Locations: Swindon, Calne, Chippenham, Melksham, Westbury, Warminster

Interviews: We are reviewing and interviewing applicants at County Hall in Trowbridge weekly. We will stop accepting applications when sufficient candidates have been received.

Please note; the working pattern for this role is term time only. The hours of work Passenger Assistants are offered as a casual employee will be in school term time.

We’re looking for kind, reliable, and community-minded individuals to join our casual bank of Passenger Assistants across Wiltshire.

This is a flexible role, perfect if you’re looking to work on specific days or prefer short-term assignments.

As a Passenger Assistant, you will support our drivers to ensure vulnerable students travel safely and comfortably to and from school. Some journeys may involve assisting with wheelchairs, so confidence in handling mobility equipment is a plus.

You will be part of a close-knit, supportive team that works weekdays during school start and finish times. Our drivers will pick you up from your front door and drop you off at the end of your shift.

As a casual worker, you will have the freedom to choose when you're available - just let us know your preferred hours and availability on your application.

We’re not just looking for experience - we are looking for people who care. If you’re patient, empathetic, and want to make a positive impact in your community, we’d love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Passenger Transport team at [e-mail].

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.